Customer Success Manager

We are hiring a Customer Success Manager (Customer Success Coach) for our client, a fast-growing agency that works with digital marketing agency CEOs.

This is not a passive account management role. You will own the full client lifecycle — from onboarding through to program completion — driving strategy, accountability, implementation, and retention, with a strong focus on revenue growth.

Your primary KPI: client retention (minimum 70%) .

You will manage up to 40 concurrent clients, acting as a strategic advisor, business coach, and relationship owner.

Location: Tampa, Florida — Rocky Point area (the company is open to both hybrid and remote arrangements for the right candidate)

Key Responsibilities

Client Onboarding

• Conduct welcome and onboarding calls
• Set expectations and establish rapport
• Lead initial strategy discussions

Relationship Management

• Own full client journey
• Run regular check-ins
• Identify churn risks early and re-engage clients
• Maintain real-time task visibility in ClickUp
• Communicate proactively via Slack

Strategic Coaching

• Guide clients through agency growth strategies
• Help troubleshoot business challenges
• Provide clear, actionable recommendations
• Hold clients accountable to execution

Retention & Revenue

• Maintain 70%+ retention at 12-week mark
• Present upsells when aligned with client success
• Manage recurring revenue book of business

Requirements

• 3+ years in Customer Success or Account Management with a clear focus on revenue growth, client expansion, and upselling opportunities.
• Proven experience selling high-ticket services, coaching programs, consulting engagements, or similar solutions valued at $20,000+ per sale .
• Demonstrated ability to manage the full client lifecycle while identifying and converting additional revenue opportunities.
• Experience working with digital marketing agencies or similar service businesses
• Strong understanding of digital marketing fundamentals (paid ads, funnels, client acquisition models)
• Experience managing 25+ concurrent clients preferred
• High emotional intelligence and strong communication skills
• Highly organized and system-oriented
• Willing to work in-office in Tampa (nice to have)

Tools (Preferred)

• ClickUp
• Slack
• GoHighLevel

What Success Looks Like

• 70%+ client retention
• Proactive client communication
• Early churn risk identification
• High client satisfaction
• Book of business growth beyond 40 client

Benefits

Compensation and What You Get

• From $55,000 (base) to $127,000 (full commission at 40 clients) On-Target Earnings
• Direct access to leadership
• Real impact — your work drives revenue and you will know it