Customer experience -Clinic Agents

Customer Care Executive – Supertails Clinic

Location

: Indiranagar, Bangalore (On-site)

Experience

• 1- 4 years in customer support, tele-calling, or front-desk roles (Healthcare,
• Veterinary, or Hospitality preferred)

Employment Type: Full-time

About Supertails Clinic

• Supertails Clinic is dedicated to providing top-tier veterinary care for pets, offering
• consultations, diagnostics, and treatment services. Our customer care team ensures a
• smooth and seamless experience for pet parents from appointment booking to
• post-consultation support.

Role Overview

• As a Customer Care Executive, you will be the first point of contact for pet parents
• reaching out to our clinic. Your role will involve handling inquiries, booking appointments,
• following up on leads, and ensuring exceptional customer service.

Key Responsibilities

• ● Appointment Handling: Answer incoming inquiries via calls, WhatsApp, and social
• media, assisting customers with appointment bookings.
• ● Lead Follow-Ups: Call potential customers who have shown interest in clinic
• services and encourage them to book consultations.
• ● Scheduling & Coordination: Manage clinic calendars, confirm appointments with
• vets, and update customers on any changes.
• ● Reminder & Follow-Ups: Send reminders for upcoming appointments and follow up
• post-visit to ensure customer satisfaction.
• ● Basic Inquiry Resolution: Provide information about clinic services, pricing, and
• procedures while directing complex queries to vets.
• ● Customer Engagement: Build strong relationships with pet parents, addressing
• concerns and ensuring they have a positive experience.
• ● Data Management: Maintain accurate records of appointments, customer
• interactions, and follow-ups in the system.

What We’re Looking For

• ● Experience: 1-2 years in customer service, tele-calling, or front-desk roles,
• preferably in healthcare or pet services.
• ● Communication: Strong verbal and written communication skills in English and
• Hindi (Kannada is a plus).
• ● Organizational Skills: Ability to multitask, manage bookings efficiently, and handle
• multiple customer inquiries.
• ● Proactive & Friendly: Someone who enjoys talking to people, has a customer-first
• attitude, and can build relationships.
• ● Tech-Savvy: Comfortable using CRM tools, booking software, and WhatsApp for
• Business.
• ● Pet Lover: A genuine love for animals and an interest in pet care will be a huge plus!
• Why Join Us?
• ● Be Part of a Growing Brand: Join a leading pet-care company expanding its
• veterinary services.
• ● Hands-on Pet Care Experience: Engage with pet parents and contribute to
• improving pet health.
• ● Career Growth: Opportunities to learn and grow within Supertails.
• ● Pet-Friendly Environment: Work in a space where pets are welcome!