NetSuite Technical Delivery Manager

Job Title: NetSuite Technical Delivery Manager Role: FT Location: Toronto, Canada Job Description: About the role We are seeking an experienced and hands-on Delivery Manager – NetSuite Technical to lead our NetSuite development team, drive project delivery, and ensure high-quality solutions across integrations and customizations. This role requires a strong blend of technical expertise, leadership, and client-facing delivery management, with the ability to actively contribute to development when needed. Key Responsibilities Delivery & Project Management • Own end-to-end delivery of NetSuite technical projects (customizations, integrations, enhancements). • Ensure projects are delivered on time, within scope, and budget. • Manage multiple parallel engagements and priorities. • Act as primary escalation point for delivery-related issues. Team Leadership & Mentorship • Lead and mentor a team of NetSuite developers and technical consultants. • Conduct code reviews and enforce best practices. • Guide team on architecture, solution design, and performance optimization. • Drive continuous improvement in development standards and delivery processes. Technical (Hands-On) Responsibilities • Actively participate in development using: SuiteScript (1.0 / 2.x) SuiteTalk (SOAP/REST Web Services) RESTlets, Suitelets • Design and implement complex integrations with third-party systems (e.g., Shopify, HRIS, Payroll systems, etc.). • Troubleshoot and resolve technical issues in production and development environments. • Review and optimize scripts, workflows, and integrations for scalability. Client & Stakeholder Management • Collaborate with clients to understand requirements and propose scalable solutions. • Translate business requirements into technical design documents. • Provide regular status updates and manage stakeholder expectations. • Support pre-sales activities, solutioning, and estimations when required. Process & Governance • Establish and enforce SDLC processes. • Ensure proper documentation of solutions and technical designs. • Manage resource allocation and utilization. • Ensure compliance with data security and integration standards. Required Skills & Qualifications • Strong experience with NetSuite ERP technical development. • Deep expertise in: o SuiteScript (2.x preferred) o NetSuite integrations (REST/SOAP APIs) o Celigo / Boomi / other middleware (preferred) • Proven experience managing and leading technical teams. • Hands-on experience in system integrations and architecture design. • Strong understanding of NetSuite modules (Financials, Inventory, Order Management). • Experience working in Agile / Scrum environments. • Excellent problem-solving and debugging skills. Preferred Qualifications • NetSuite certifications (SuiteFoundation, Developer, ERP Consultant). • Experience with multi-subsidiary / OneWorld environments. • Exposure to AI integrations or automation within NetSuite ecosystem. • Experience with tools like JIRA, Git, CI/CD pipelines. Soft Skills • Strong leadership and team management abilities. • Excellent communication (client-facing experience required). • Ability to balance hands-on work with strategic oversight. • Proactive, accountable, and solution-oriented mindset.