ACU/ECU Supervisor

Supervises both Processes and People: ➢ Process responsibilities include activities such as: o Work Unit Planning and Implementation o Task Assignment and Scheduling o Budget Allocation and Control o Problem-solving and Decision-making o Monitoring and Evaluating Results o Escalating issues and/or risks ➢ People responsibilities include activities such as: o Developing Team and Individual Skills and Capabilities o Mentoring, Coaching and Job-shadowing o Engaging and Motivating employees o Rating Performance Reviews o Monitoring and providing feedback on day-to-day performance o Counselling and carrying out Disciplinary Activity A. Duties and Responsibilities done at PERIODIC or REGULAR Intervals FREQUENCY LEGEND: Monitors and ensures compliance to policies and procedures of all Executive Check Up Activities Reviews, approves or disapproves complex Executive Check Up availment requests up to the authorized limit per member. Elevates to Immediate Superiors those outside of prescribed authority. Reviews, analyzes, resolves or elevates to Immediate Superior any complaint addressed to the Executive Check Up Providers Collates data, analyzes, prepares and accurate unit report and ensures timely submission to the Immediate Superior Reviews, analyzes and negotiates Executive Check Up packages with Providers, preferably with locked-in periods Plans, monitors, reviews the performance of the Team to ensure achievement of the goals, KRAs and KPIs Schedules meetings and conducts ocular visits to the Executive Check-Up Providers to ensure compliance with Maxicare standards B. Duties and Responsibilities done at IRREGULAR or INTERMITTENT Intervals ● Collates data, analyzes and organizes orientation for assigned ECU Providers and Human Resource representatives of the corporate accounts, before and after the conduct of the Check-Ups, to ensure a clear understanding of compliance to policies by all concerned ● Collates data, monitors and ensures timely release of the Executive Check Up results after compliance with the non-disclosure agreement by the clients ● Organizes and participates during meetings to address operational issues and staff concerns ● Reviews performance, trains, mentors, coaches, and guides direct reports ● Reviews and evaluates work schedules, assignments and performance of staff ● Reviews performance, conducts counselling and administers disciplinary actions to staff ● Participates during orientation and cascade of benefit plans and availment procedures of new and renewing accounts