Customer Support Specialist

Requisition: Screens and assesses coverage or non-coverage availments for quick response or resolution of cases Documents all captured transactions in the call management suite Collaborates with Team members to achieve the Key Result Areas set by Management Creation of timely and accurate LOA based on members requirements Responds to availment queries and complaints or escalates them to the departments or units in charge Experience and Training: With 1 year experience in Customer Services Experience in customer service, preferably in healthcare or insurance industries. Skills Strong verbal and written communication skills Proficient in using call management systems and MS Office applications. Ability to work in a fast-paced and team-oriented environment. Excellent problem-solving and multitasking skills.