IT Field Support Engineer (L1)

Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive. Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team. About the role We're looking for a proactive IT Field Support Engineer (L1) who enjoys hands-on technical problem solving and working directly with end users. In this role, you'll provide on-site support for enterprise IT environments, troubleshooting and resolving hardware and software issues while ensuring an excellent customer experience. Based primarily at a client location in Pardubice , you'll play a key role in maintaining workplace technology and supporting business operations. What you'll do Provide on-site support for desktops, laptops, printers, and related peripherals Diagnose and resolve hardware and software incidents independently Perform parts replacement, equipment repairs, upgrades, and deployments Troubleshoot Windows-based environments and end-user devices Prioritize incidents based on business impact and customer needs Identify potential issues before they affect users and take corrective action Escalate complex problems with clear technical documentation when required Work effectively in diverse customer environments, including mixed-vendor and legacy infrastructures Deliver a high-quality support experience directly to end users and client stakeholders What we're looking for 2-4 years of experience in desktop support, field support, or IT operations Strong troubleshooting and diagnostic skills Experience supporting desktop, laptop, and printer technologies Ability to work independently and make sound technical decisions in the field Customer-oriented mindset with excellent communication skills Fluent Czech language skills English language skills are beneficial Experience in enterprise IT environments is an advantage Comfortable working on-site and occasionally travelling when required Physical Requirements / Working Conditions: The person must be physically able to do normal office tasks, including occasionally lifting or moving items that can weigh up to 23 kg. Must be able to perform essential responsibilities with or without reasonable accommodation. Workplace type: Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today