Cloud Engineer

Position: Cloud Support Engineer/ L1 Location: Noida Work Mode: WFO Years of Experience: 3-4 years of experience in cloud support or related roles, preferably with AWS experience Qualifications: Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). Job Description: Monitoring and Alerts: Monitor AWS infrastructure for performance and availability using AWS CloudWatch and other monitoring tools. Respond to alerts and escalate issues as needed. Incident Management: Troubleshoot and resolve basic AWS -related incidents. Document and escalate complex issues to senior engineers. Support and Troubleshooting: Provide support for AWS services like EC2, S3, RDS, Lambda, and VPC. Perform basic troubleshooting and perform root cause analysis for simple issues. AWS Configuration and Setup: Assist with configuring new AWS services and resources. Set up basic EC2 instances, S3 buckets, and other AWS resources as needed. Automation and Scripting: Write simple automation scripts using AWS CLI, PowerShell, or basic shell scripts to streamline operational tasks. Documentation and Reporting: Maintain and update knowledge base articles, operational runbooks, and troubleshooting guides. Customer Interaction: Provide support and customer-facing services as needed, assisting with AWS -related queries and providing solutions. Collaboration: Work closely with senior engineers and other IT teams to ensure smooth operation of cloud services and applications. Required Skill Set and Experience: Basic understanding of AWS services such as EC2, S3, Lambda, VPC, RDS, etc. Knowledge of cloud concepts, including scaling, load balancing, and networking in AWS . Experience with monitoring tools ( AWS CloudWatch, CloudTrail, or similar). Familiarity with automation tools such as AWS CLI, PowerShell, or basic scripting. Strong problem-solving skills and a desire to learn and grow in AWS technologies. Soft Skills: Excellent communication and conversation skills (Verbal and Written) Good documentation skills Should have a great customer handling skill