Planning Supervisor

Position Overview The Planning Supervisor oversees daily planning and coordination of cold storage warehouse operations to ensure inbound and outbound orders are executed safely, accurately, and on time. This role leads the planning team, coordinates closely with warehouse operations, carriers, and customers, and ensures compliance with customer requirements, service level agreements, food safety standards, and temperature-control protocols. The Planning Supervisor plays a key role in maintaining operational efficiency while promoting a strong culture of safety, quality, and continuous improvement. Roles and Responsibilities • Provide daily oversight, coaching, and development of the planning team. • Coordinate receiving, picking, loading, and dispatch activities within cold storage operations. • Ensure all customer orders are accurately entered, planned, and maintained in the Warehouse Management System (WMS). • Partner with warehouse leadership, shift leaders, and operators to optimize workflow and labor efficiency. • Work directly with customers and carriers to ensure delivery requirements, appointment adherence, and service commitments are met. • Manage service- and stock-related quality issues, including temperature deviations, damages, and inventory discrepancies. • Monitor and communicate deviations from process, quality, or service standards, including risks to customer service or food safety. • Ensure product integrity is maintained at all times, including compliance with temperature controls and handling requirements. • Prepare and deliver agreed-upon reporting and performance communication to NewCold customers. • Support site operations as required, including assisting with operational tasks during peak periods. • Help maintain a clean, organized, and audit-ready work environment. • Actively identify and implement opportunities for continuous improvement in planning and workflow processes. #NCAJ