Planner

The Planner is responsible for coordinating and controlling all inbound and outbound warehouse activities to ensure goods are received, processed, and dispatched in line with customer requirements, company standards, and service levels. This role supports efficient warehouse operations while promoting a professional culture and a strong commitment to health and safety. Key Responsibilities Coordinate receiving and dispatching activities in accordance with customer and company procedures Ensure inbound and outbound orders are processed accurately and in a timely manner to meet service and quality KPIs Use warehouse and planning systems as required to support efficient workflows Manage quality-related issues on behalf of customers, including service and stock discrepancies Work closely with customers and carriers to ensure delivery requirements are met Collaborate with Shift Leaders and Operators to optimize warehouse workflows and efficiencies Ensure customer orders are accurately entered and maintained within the system Support timely picking, loading, and unloading activities Ensure systems are used effectively to maintain smooth product flow into and out of high-bay storage areas Act in accordance with procedures to maintain product quality standards, including temperature control and damage prevention Communicate deviations from process, quality issues, or service risks to customers, carriers, and internal teams Prepare agreed-upon reports and maintain regular communication with customers Perform other duties as assigned Additional Responsibilities Assist with operational tasks as required by the site Support colleagues with assigned tasks as needed Help maintain a clean, safe, and organized work environment Continuously identify opportunities for operational improvement Education: High school diploma or equivalent required Associate degree or equivalent training preferred Experience: Minimum of 2 years of experience in planning, logistics, or warehouse operations At least 3 years of experience using Microsoft Office applications (Word, Excel, Outlook) Experience using SharePoint or similar systems preferred Intermediate or higher computer proficiency required