Customer Service Officer (Owners Association/Community Management) - Russian Speaker

Main Tasks/Responsibilities

• Respond to complaints (calls & emails) from tenants and owners of D1 Tower Residences. Provide assistance when possible or escalate to the appropriate authorities if necessary.
• Manage maintenance complaints and issues within residences. Coordinate with the engineering team to ensure timely resolution.
• Coordinate with purchasing and engineering departments to obtain quotes from third-party vendors for various projects in the tower, including budget submissions.
• Coordinate with the accounts team to manage statements of account (SOA), invoices, payment receipts, and other details related to service charges.
• Handle tenant/owner move-in and move-out requests, ensuring all required documentation is obtained before approval.
• Follow up with tenants/owners for cash payments for services rendered in their units.
• Issue receipts for cash payments and bank transfers.
• Maintain accurate records of petty cash transactions, including payments received and disbursed.
• Manage the front desk team, providing guidance on duties and responsibilities as needed.