Export Customer Service Representative

Job summary Provides comprehensive assistance to clients, addressing inquiries and concerns regarding their shipments while delivering exceptional customer service to ensure client satisfaction. Maintains meticulous records of customer interactions to uphold data integrity for management reports and consistently meets productivity and service level standards. Essential functions Communicates effectively with clients via phone and email to troubleshoot and solve problems while cultivating positive relationships. Collaborates with team members and departments to optimize task execution, meet deadlines, and observe corporate guidelines for addressing customer inquiries ; works with departments to amend and fix any discrepancies. Escalates unique or complex issues to the appropriate supervisor for resolution when necessary. Handles booking processes in the internal system based on client requirements, updates information accordingly, and coordinates all export shipment activities following MSC procedures ; Assists clients in troubleshooting and problem solving regarding the bookings assigned. Maintains close communication with carriers and other agencies involved to facilitate seamless coordination and provide regular updates on shipment status. Updates records for reports as required by management, contributing to informed decision-making . Anticipates potential problems and demonstrates problem-solving skills to address unforeseen issues, going the extra mile to enhance the customer's experience. Presence required on‑site 5 days per week Performs other duties as assigned.