Executive - Operations (Dispatch)

Group Company: MOVIN Express Private Limited Designation: Executive - Operations (Dispatch) Position description: JOB ROLE & RESPONSIBILITIES: · To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience. · To identify and set up operation in new areas which can derive business and save cost by converting them into direct locations for better customer experience and control over operation. · To design and execute routes so that day to day operation and contingencies are managed. · To manage and roll out action plans in the event of contingencies to ensure service levels are met. · To negotiate with Third Party Vendor’s and take the decisions on volume allocation. · To resolve escalations from network and customers. · To deliver result on productivity elements which are directly linked to operating cost. · To deliver result on cost per piece plan. · To help credit and Sales team to resolve billing disputes. · To drive team on ground and in back office to get the desired results in terms of service agreed and cost effectiveness. · To train new business partners. To train new team members. · To undertake new assignment or project as per business, customer and operation needs. · To manage records and retain them as necessary. · To ensure operation is executed and compliant every single day. · To manage & maintain day to day vendor relations and close Vendor bills in a timely & accurate manner. · To maintain service reports, cost reports and billing reports of the branches. · To constantly strive for the better customer experience and effective operation every day. · To create atmosphere of trust between own team and internal as well as external customer. · To promote safety and ensure all the possible safety precautions are taken by all the team members. Primary Responsibilities: To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience. Additional Responsibilities: Reporting Team Reporting Designation: Reporting Department: Educational qualifications preferred Category: Higher Secondary Field specialization: Degree: 12th/HSC/Intermediate Academic score: Institution tier: Required Certification/s: Required Training/s: Required work experience Industry: Role: Years of experience: 1 to 2 Key Performance Indicators: Required Competencies: Competencies · Achieve Result · Serve and Delight our customers · Collaborate and Partner with others Required Knowledge: Required Skills: Required abilities Physical: Other: Work Environment Details: Specific requirements Travel: Vehicle: Work Permit: Other details Pay Rate: Contract Types: Time Constraints: Compliance Related: Union Affiliation: