Operations Coordinator

Here’s the difference you’ll make As an Operations Coordinator you will be responsible for ensuring the efficient handling, processing, storage, dispatch, and release of cargo and shipment transactions within the warehouse and operational facilities. Your role supports operational excellence by maintaining accurate shipment documentation, inventory control, cargo processing, value-added services, and compliance with established operational procedures to ensure timely and secure movement of shipments. What you’ll do (your mission) 1. Inbound Cargo Processing and Acceptance · Receive and perform inbound scanning of Air Retrieval, Cabin Retrieval, and Transshipment cargoes. · Verify shipment quantities against Air Waybills (AWB), port stickers, and supporting documents. · Prepare Incident Reports (IR) for damaged, lacking, or irregular shipments and escalate issues to the immediate supervisor. · Conduct primary sorting of cargoes according to designated warehouse areas and approved warehouse layout. · Prepare transmittal forms, send pre-alert notifications, and facilitate turnover of Express consignments. 2. Cargo Picking and Dispatch Preparation · Sort and prepare cargoes based on the approved dispatch plan. · Organize shipments according to destination, route, and assigned vehicle. · Facilitate turnover of dispatched cargoes to Ground Operations in the presence of security personnel following established control procedures. 3. Warehouse Releasing Operations · Retrieve and release inbound shipments to authorized consignees. · Verify shipment quantities jointly with the consignee and security personnel. · Secure consignee acknowledgment through signed AWBs and endorse documents for Proof of Delivery (POD) updating. 4. Pharma Cold Chain Support · Perform ice-gel replacement activities for pharmaceutical shipments. · Ensure compliance with handling requirements and cold-chain procedures. 5. Value-Added Services (VAS) Processing · Receive and validate cargoes for VAS processing. · Verify shipment quantities and condition against transmittal documents. · Sort cargoes according to destination, consignee, and account-specific requirements. · Prepare shipment forms and ensure accuracy of account details, package codes, and payment information. · Measure and weigh cargoes in accordance with operational standards. · Generate and affix port stickers while ensuring accuracy of shipment information. · Prepare transmittal documents and facilitate turnover to Ground Operations or Sea Operations. · Generate and submit operational reports as required by customer accounts. 6. Operational Accountable Forms Management · Maintain, monitor, and control operational accountable forms. · Ensure proper documentation, safekeeping, and issuance of forms. 7. Document and Cheque Return Processing · Consolidate and process return documents for Air and Sea transactions. · Facilitate forwarding of return documents and cheque collections to designated receiving units. · Maintain accurate records and tracking of all endorsed documents and payments. 8. RTS, PRUD, RUD, and Backload Processing · Encode and update shipment records for Return-to-Sender (RTS), Pull-Out Return Undelivered (PRUD), Return Undelivered (RUD), and Backload cargoes. · Ensure completeness and accuracy of system records and supporting documentation. 9. Warehouse Housekeeping and Inventory Control · Maintain cleanliness, safety, and orderliness within the warehouse. · Ensure proper cargo segregation and staging according to the approved warehouse layout. · Monitor pallet conditions and coordinate replacement of damaged pallets. · Identify and report aging shipments and coordinate necessary follow-up actions. · Support initiatives to maximize warehouse utilization and operational efficiency. 10. Outbound Shipment Processing and Airline/Cabin Loading · Prepare outbound cargoes for airline and cabin loading. · Submit booking requests to airline and transport partners. · Consolidate, bag, and prepare shipments for forwarding. · Ensure proper scanning and documentation of dispatched shipments. · Verify cargo dimensions, weight, and shipment details. · Coordinate cargo loading and dispatch activities. · Prepare and complete Bills of Lading and related shipping documents. · Send shipment pre-alerts and loading notifications to destination units. · Maintain complete and accurate shipment records and documentation. 11. Other Duties · Perform other job-related duties and responsibilities as assigned by the immediate supervisor, manager, or authorized representative of the Company. You’ll thrive in this role if you Educational Background · Bachelor's Degree in Logistics, Business Administration, Industrial Engineering, Information Technology, or any related field Professional Experience · At least one (1) to two (2) years of experience in warehouse operations, logistics coordination, cargo handling, freight forwarding, or related operational functions. Competencies, Skills, Knowledge and Abilities a. Leadership Competencies · Accountability and Ownership · Customer Focus · Teamwork and Collaboration b. Technical Competencies · Warehouse and Cargo Operations Management · Shipment Documentation and Inventory Control · Logistics Coordination and Dispatch Planning · Data Encoding and Report Preparation c. Licensure / Certification Required · N/A What’s in it for you Own work that matters. You are trusted to deliver safe, reliable, and on-time service that keeps people and goods moving. Grow where you’re supported . You work in a team-first environment that prioritizes safety, care, and continuous learning. Excel every day. You are empowered and recognized for raising standards and delivering everyday excellence on the ground. Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being