Account Management Specialist

Here’s the difference you’ll make As Account Management Specialist you will be responsible for day to day monitoring and supporting the work of customer service representatives (Inorganic Staff). You will oversee and assist customer service representatives (Inorganic Staff) in the performance of their job duties such as responding to customer inquiries, shipment monitoring, and resolving issues or complaints. You will coordinate other customer service daily activities and variety of tasks relative to assigned area of responsibility. What you will do (your mission) Admin a. Implement the final Master Operating Procedure (MOP) of customer. - per SLA b. Requisition and monitoring of all CFS Supplies. c. Does weekly and monthly preparation of reports on delivery performance, delivery details, discrepancy report and monthly revenue of each account handled.- Weekly and Monthly a) Processing/Validation of all CFS Billings. Includes monitoring of actual expenses for the ff: a. Manpower b. HustlinMg c. Security d. Freight for shipping including co-loading expenses e. All expenses billed to CFS d. Ensures monthly reports are submitted on time from operation and booking coordinators. e. Monitors outbound, inbound, pending and problematic transactions.- per SLA f. Handling of CFS Revolving Fund. g. Ensures all claims related issue are properly reported and coordinated with claims team.- 2 working days upon receipt of claim form and IR h. Handling purchases of office and operational supplies. i. Monitors all undelivered and un-updated cargoes.- Daily j. Ensure proper monitoring and control of CFS office supplies. k. Sends pre alerts/advisory to all Branches, Agents and operations team for the urgent cargoes.- Daily l. Coordination with concerned BU’s on repairs and other issues in CFS in relation to admin functions. m. Attends the Business Review with the clients, Monthly Meeting and/or Emergency Meeting with the clients.- per Schedule n. Coordination with suppliers on securing quotations and confirmation of repairs in relation to equipment, warehouse and building repairs and maintenance. o. Prepares presentation material for business review with the client and attend coordination meeting set by client.- sending to NCO Supervisor 2 working day prior Business review p. Other admin functions being assigned by immediate leader q. Answers inquiries and provided disposition as advised by shipper especially for the pending/problematic transactions.- Within shift r. Attends to customer, branches, agent inquiries and concerns through SMS, phone and email.- Within shift s. Maintains good relationship with client.- per SLA t. Coordinates with clients regarding the pending and problematic transactions.- Within shift u. Coordinates to the involve departments and/or branches the discrepancy reported during the delivery or any discrepancy reported per account for proper and final dispositions- Within shift EBMT Coordinator a. Manages securing and releasing of booking from 2Go Shipping CIC and other shipping lines to 2Go Express LCL and FCL. b. Ensures all booking requirements of 2Go Express are provided including direct co-loading, co-loading via shipping and direct shipping. c. Coordinates closely with 2Go Express BUs for any changes in booking details and vessel schedule from both 2Go Shipping and other shipping lines. d. Coordinates SAT, SALES, CIC, RNMT, Luzon Network Team and CFS Booking Coordinator in booking requirements and booking confirmation. e. Ensures booking requirement, cancellation and confirmation agreed cut-offs are meet. f. Sending of final booking confirmation to 2Go Shipping. Coordinates with the AVP–Domestic Sales, in prioritizing containers for loading, if need be. h. Ensures that all booking for Express FCL and LCL are load listed. i. Ensures that Booking management 2P’s are being followed. j. Prepare Reports needed by management from Booking Management Team. k. Co-loading with separate 2P’s. l. And other booking management functions that may be assigned by immediate Leader. Inbound Coordinator a. Monitor transfer of inbound container from docking pier to CFS warehouse within 24hrs. b. Coordinates shipping coordinator for the transfer of inbound containers. c. Process BOC or any government documents in case of ON HOLD LCL/FCL transactions. d. Secure ATP (Authority To Pull Out) container and endorse to Shipping Coordinator. e. Perform Dispatching based on the dispatching documents prepared by Operation Supervisor. f. Monitor stripping of inbound container in terms of completeness and condition upon stripping. g. Perform weekly inventory of cargoes in the inbound warehouse and submit to Operation Supervisor. h. Submit report to Operation Supervisor on list of cargoes staying more than 30 days in the warehouse in a weekly basis. i. Ensure all containers transferred will be stripped within 24 hours from transfer date. In charge in proper arrangement of cargoes based on planned storage of inbound cargoes. j. Submit list of production to Operation Supervisor in a daily basis as to: a. No. of container stripped for the day b. No. of dispatched cargoes to hangar c. No. of released pier transactions d. No. of direct dispatch for the day k. Submit list of transactions with discrepancy as to documents (CSR/packing list/pre alert) against actual stripping. l. Ensure that all documents required in releasing cargo is complete prior to releasing to client or OTO for direct dispatch door delivery and transfer of cargoes to HGO . Outbound Coordinator · N/A · N/A · N/A Booking Coordinator a. Monitoring files of full containers. b. Ensures correct and accurate data/statistic of CFS full containers. c. Issuance of PBL with correct details to shipping coordinator as document for transfer of containers to 2Go Shipping. d. Validation and reconciliation Cargo Stuffing Report against Scanning Details. e. Ensures all uploading are complete and correct during offline. f. Monitor release and return of RF Scanners. g. Sends pre alert to branches for all containers loaded in a particular vessels/destination. h. Maintains vessels schedule both for 2Go Shipping and other shipping lines schedules. i. Ensures Operation UL’s are informed on the pending NCBV containers. j. Ensures processes and procedure of booking coordinators are complied. k. Provide complete and accurate details/data to CSR for reports purposes. l. Coordinates with EBMT on the allocation/confirmation of vessel voyage. m. And other functions that may be assigned by the immediate leader. Customer Service a. Attend inquiries and concerns for outbound/inbound from both external and internal customers thru email and phone calls (Includes SAT accounts not passing thru DNS Pier Operations) MINIMUM REQUIREMENTS b. Ensures correct and accurate information is given to both external and internal customers. c. Prepares Daily Monitoring Report for the days activity (as to no. of calls and inquiry, no. of minutes certain call is attended. d. Coordinate with Operations / CDT for the resolution of the inquiries. e. Ensure advise for requiding/delays/cancellation of vessel departures are monitored coming from 2Go Freight Customer Service. f. And other functions that may be assigned by the immediate leader. You’ll thrive in this role if you Educational Background · Bachelor's Degree · Supply Chain, Logistics, Management, Business Administration Professional Experience · 2 years Competencies, Skills, Knowledge and Abilities 1. Leadership Competencies · N/A 2. Technical Competencies Inventory Management Project Management · Excel, Powerpoint, and Microsoft Word Literate 3. UNIVERSAL, LEADERSHIP OR COMPLEMENTARY COMPETENCIES · Communication Skills · Time Management PREFERRED QUALIFICATIONS 4. TRAININGS/CERTIFICATIONS · (List Trainings/ Certification that could be a plus for the job but not necessary) EDUCATION, KNOWLEDGE & LICENSURE Basic Occupational Safety and Health · ISO Certification 5. SKILLS · List Skills that could be a plus for the job but not necessary) 6. OTHER PERSONALITY ATTRIBUTES 7. (List personality attributes that could be a plus for the job but not necessary) 8. Licensure / Certification Required WORK CONDITION 9. WORK ENVIRONMENT · Conditions under which work is performed) 10. PHYSICAL DEMAND · (Physical/Travel requirement necessary for function) 11. EDUCATION, KNOWLEDGE & LICENSURE 12. Graduate of any four year course preferably Logistic Management EXPERIENCE · 1 to 2 years experience 13. Date · N/A 14. Certifying Body · N/A What’s in it for you Own results that drive growth. You are trusted to build relationships, win business, and shape outcomes that grow the company. Grow with strong support. You thrive in a collaborative culture that invests in your capability, confidence, and career. Excel through impact. You are empowered to innovate, deliver value-driven solutions, and exceed customer expectations. Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation & allowances, performance & sales incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.