Strategic Relationship Manager/Account Executive, Student Health

The Strategic Relationship Manager (SRM) is responsible for providing oversight on high-level accounts that involve direct client engagement. The SRM will provide strategic directions and consultation to the client, including managing escalated service issues, presenting and implementing best practices, improving operational efficiency, and assisting with annual renewals. The SRM will be knowledgeable in all facets of account services, including plan administrative functions and internal Wellfleet systems. The SRM will review plan utilization to identify trends, claim drivers, and expense patterns that tie into renewal rate actions. The goal of the SRM is to ensure client satisfaction while streamlining operational efficiency.