Customer Service Assistant

JOB PROFILE Job title Customer Service Assistant Reward level: Associates 2 Reporting to: Commercial Manager/ Store Manager Qualification: Essential Preferred Minimum 12 th Pass Any Graduate Key Deliverables (Essential functions & Responsibilities of the Job) : As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include: 1. Customer Service: Greet & Assist Customers: Welcome customers with a friendly attitude and help them find what they need. Understand Customer Needs: Listen to customers, understand their preferences, and recommend suitable products. 2. Store Standards: Support Visual Merchandising: Help maintain the store’s appearance by following guidelines for product displays. Proper Product Handling: Ensure products are handled carefully and organized correctly on the shelves. 3. Basic Operations: Learn Store Procedures: Follow company guidelines for tasks like stocking, housekeeping, and cashiering. Assist with Cashiering: When needed, help with basic cashier duties to provide smooth service. 4. Growth & Learning: On-the-Job Training: Take part in training sessions to improve your skills and grow within the role.