Senior Technical Program Manager

WHAT YOU'LL DO

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• Partner with engineering, product, and marketing leads to scope, plan, and track growth initiatives with rigor and transparency
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• Manage detailed execution of epics and sprints using Jira; maintain up-to-date and actionable boards
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• Create and manage dashboards, timelines, and communications that let stakeholders make informed decisions quickly
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• Facilitate planning cycles (quarterly and sprint-based) and retrospective processes
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• Roll up your sleeves to resolve blockers, debug operational issues, and ensure delivery across functions
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• Build, maintain, and improve documentation, team workspaces, and roadmaps
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• Help guide technical conversations; act as a trusted thought partner to engineering and product leadership
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• Drive alignment between Engineering, Product, Design, Marketing, and Operations around scope and timelines
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• Uphold high standards of documentation and operational hygiene across all tools and teams
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• Cultivate a healthy team operating rhythm with proactive status updates, async documentation, and efficient meetings

WHAT YOU'LL BRING

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• 5+ years of experience in a TPM role working closely with software engineering, product, and design teams
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• Comfortable operating in ambiguity and prioritizing ruthlessly in a fast-paced environment
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• Deep working knowledge of agile methodologies and modern product development practices
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• Direct experience managing and facilitating projects using Jira
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• Proven ability to dive deep into technical architecture and workflows; you're comfortable discussing tradeoffs with engineers
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• Strong command of data analytics tools to support decision-making
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• Excellent communication skills (verbal, written, and visual), adapting your style for executives and engineers alike
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• Strong analytical and organizational skills; you anticipate risks and proactively course-correct
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• Demonstrated ability to manage cross-functional programs across Product, Design, Marketing, Operations, and Engineering

NICE TO HAVES

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• Familiarity with a modern marketing-technology and product-analytics stack, such as Amplitude and Segment
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• Working knowledge of e-commerce, subscription-billing, and lifecycle-messaging platforms, such as Shopify, Stripe, and Iterable
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• Comfort with error-monitoring, logging, and BI tools, such as Sentry, GCP Cloud Logging, and Snowflake

WHY WORK FOR DUTCH

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• Competitive salary range between $125K – $150K CAD
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• Remote working location
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Health, Dental, and Vision Insurance

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Life and Disability Insurance

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Flexible PTO

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Mental Wellbeing Options

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Robust Holiday Schedule

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Registered Retirement Savings Plan

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• Growth Opportunities!

DUTCH'S GUIDING PRINCIPLES

• Pets First – business and medical decisions are always guided by the pet’s best interest. We’ll never compromise on pet health and we’re all here because we care about their well-being
• Agile Like a Cat – We have a bias toward swift action, while maintaining quality and accuracy. For us, that means being able to turn on a dime, like a cat, analyze our options – even ones that may not be on the table – then execute without perfection getting in the way
• Creativity is our Catnip – Creativity feeds us and helps us push boundaries to always find better solutions, making the complex more accessible and easier to understand
• Be the Human Your Dog Thinks You Are – Be kind, show care for your colleagues, and even if you’re an expert - give others context, reinforce the positive, and help them understand.