Customer Engineering Manager (m/f/d)

In this role you lead the local engineering team with 4 direct reports, ensuring reliable delivery, clear structures, and efficient processes You provide strategic and hands‑on engineering leadership to the Novara manufacturing site Further you lead new product introduction (NPI) and process industrialization, ensuring strong alignment with customer commitments, timelines, and business objectives Also you you drive accurate costing and technical estimation for new and existing opportunities, ensuring competitive and commercially viable solutions Moreover you act as a key technical interface with sales and customers, interpreting specifications, providing expert guidance, and building strong relationships In this role you support customer audits, site visits, and validation activities, including preparation of product substantiation and qualification reports You collaborate with leadership and business development teams to identify growth opportunities and expand scope In this role you promote a continuous improvement mindset, encouraging innovation, accountability, and proactive problem-solving across the engineering team Responsibilities include developing and optimizing robust manufacturing processes, documentation, and tooling solutions aligned with customer and quality requirements Further you apply advanced quality tools to drive zero‑defect performance, lead root‑cause investigations, and implement sustainable corrective actions You manage end‑to‑end process and capital projects while supporting continuous improvement to enhance cost efficiency, quality, and operational excellence In this role you will be hired under the metalworking national collective agreement, with a gross annual salary between €62.000 and €75.000, and meal vouchers worth €10 for each working day