Financial Crimes Compliance Operations Specialist - USDS

The USDS Financial Crimes Compliance (FCC) team oversees and operationalizes all aspects of Anti-Money Laundering (AML) and Sanctions Compliance for TikTok USDS. We collaborate cross-functionally to address complex challenges, protecting our platform and users by identifying and mitigating risks associated with money laundering, terrorist financing, and sanctions violations.

About the Role

We are seeking a highly motivated Financial Crimes Compliance Operations Specialist to work within the Transaction Monitoring (TM) Operations function. In this role, you will support day-to-day alert review operations to strengthen the execution of the TM program, driving operational velocity, ensuring strict SLA and quality adherence, and supporting capacity and workload planning. Acting as the operational bridge, you will help manage workflows while actively shaping detection controls and system strategies.

Core Responsibilities

Responsibilities are dynamic and focused on operational management, program oversight, and risk mitigation

• Operations Management & Oversight: Support the daily management and throughput of BPO operations within the transaction monitoring alert pipeline. Assist in optimizing workflows for triage and investigations to achieve target processing metrics, including helping to manage spikes in alert volume without sacrificing analytical quality.
• Performance & SLA Accountability: Help monitor, report, and maintain strict adherence to operational targets and supporting key performance indicators (KPIs). Assist in identifying operational bottlenecks and implementing process enhancements to streamline case-handling.
• Control Optimization & Strategy: Partner closely with compliance intelligence and product teams to evaluate detection rule effectiveness and precision. Support model governance, scenario threshold tuning, and rules optimization to reduce false positives while ensuring comprehensive coverage.
• Procedures & Escalations Governance: Define and maintain standardized transaction monitoring operational procedures, investigation playbooks, and account enforcement SOPs. Act as the primary escalation point for high-risk cases and ensure high-quality, defensible investigative narratives support subsequent regulatory reporting or filing.

Minimum Qualifications

• 5 years of professional experience in Financial Crimes Compliance operations, with clear experience in oversight, workflow management, or support capacity assisting BPO operations directly within Transaction Monitoring.
• Demonstrated experience monitoring and driving team performance against operational metrics, quality assurance frameworks, and rigorous SLA targets.
• Strong proficiency in U.S. AML regulations (Bank Secrecy Act, USA PATRIOT Act) and OFAC sanctions compliance framework.
• Proven critical thinking skills with an ability to analyze operational capacity, manage workload distribution, and interpret transaction data trends.
• Excellent communication and stakeholder management skills, with the ability to coordinate across global time zones and technical product teams.

Preferred Qualifications

• Direct experience supporting or helping to manage BPO transaction monitoring operations within an e-commerce, digital marketplace, or fintech platform environment.
• Familiarity with online marketplace risk profiles, including merchant risk, chargebacks, buyer/seller collusion, and digital payment structures.
• Experience participating in model risk management, scenario tuning exercises, or threshold evaluation (ATL/BTL testing) to optimize detection systems.
• Technical proficiency with SQL or experience leveraging data analytics tools to monitor operational queues and isolate volume trends.