TikTok Shop - Business Planning & Performance Manager

About the Team

The global e-Commerce US operation team aims to deliver high quality products together with a unique customer experience via TikTok. With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join us to build an e-commerce ecosystem that is innovative, secure and intuitive for our users together.

Responsibilities

• Conduct business performance analysis and diagnostic reviews across different business units. Provide actionable optimization recommendations based on current performance, and develop structured analytical frameworks.
• Partner with cross-functional teams to lead in-depth analysis on key focus areas, and drive the implementation of insights into business operations.
• Enhance the business performance data framework, including standardizing target-setting processes, metric definitions, documentation, and cross-team communication. Ensure alignment and efficiency in goal management, while supporting operational oversight and risk monitoring.
• Lead monthly, quarterly, and annual target planning and performance reviews. Deliver analysis on target achievement, performance gaps, root causes, and improvement plans

Minimum Qualifications

• 5+ years of experience in goal management, business performance analysis, operations management, strategic analysis, business analysis, or consulting.

Preferred Qualifications

• Experience in e-commerce or digital commerce environments is preferred.
• Strong communication skills with structured and logical thinking. Experience in driving analytical insights into practical business impact is a plus.
• Proficient in SQL and experienced in data extraction and analysis. Strong data skills and analytical mindset.
• Bachelor’s degree or above. Majors in Computer Science, Mathematics, Statistics, or related fields are preferred.