About The Role

Position: General Manager

Employment Type: Full-Time | Exempt

Position Overview

The General Manager is the senior operating leader responsible for full P&L ownership, operational execution, team leadership, and growth strategy for a residential home services business operating within a larger growth platform.

This role blends hands-on operational oversight with financial accountability and strategic planning.

Core Responsibilities

Operations & Service Delivery

Lead installation, service, repair, dispatch, and scheduling functions
Oversee warehousing, inventory, fleet, tools, and asset utilization
Ensure execution of safety, quality, and customer experience standards
Improve workflows, SOPs, and operational dashboards
Remove bottlenecks and drive field productivity

Financial Leadership

Own full P&L performance
Develop and manage budgets and forecasts
Monitor job costing, gross margins, labor efficiency, and overhead
Drive pricing discipline and cost controls
Analyze KPIs and operating performance

Sales & Growth

Partner with sales to improve close rates and revenue performance
Support customer and channel relationships
Contribute to market expansion initiatives

People Leadership

Recruit, develop, and retain managers and field teams
Establish performance metrics and accountability
Lead performance reviews and coaching
Foster a culture of safety and operational excellence

Compliance & Risk

Ensure compliance with safety and regulatory requirements
Maintain safety programs and training standards
Oversee insurance and risk management practices

Qualifications

Required

7+ years leadership in home services, construction, or field operations
Proven P&L ownership
Strong financial and operational acumen
Experience leading managers and scaling teams
Strong decision-making and communication skills

Preferred

Experience in residential trades
Experience in growth-oriented or investor-backed environments
Experience with field service management software
Competitive compensation commensurate with experience. Incentive compensation and long-term upside available.
Equal Opportunity Employer.