General Manager - Home Services

Position: General Manager

Employment Type: Full-Time | Exempt

Position Overview

The General Manager is the senior operating leader responsible for full P&L ownership, operational execution, team leadership, and growth strategy for a residential home services business operating within a larger growth platform.

This role blends hands-on operational oversight with financial accountability and strategic planning.

Core Responsibilities

Operations & Service Delivery

• Lead installation, service, repair, dispatch, and scheduling functions
• Oversee warehousing, inventory, fleet, tools, and asset utilization
• Ensure execution of safety, quality, and customer experience standards
• Improve workflows, SOPs, and operational dashboards
• Remove bottlenecks and drive field productivity

Financial Leadership

• Own full P&L performance
• Develop and manage budgets and forecasts
• Monitor job costing, gross margins, labor efficiency, and overhead
• Drive pricing discipline and cost controls
• Analyze KPIs and operating performance

Sales & Growth

• Partner with sales to improve close rates and revenue performance
• Support customer and channel relationships
• Contribute to market expansion initiatives

People Leadership

• Recruit, develop, and retain managers and field teams
• Establish performance metrics and accountability
• Lead performance reviews and coaching
• Foster a culture of safety and operational excellence

Compliance & Risk

• Ensure compliance with safety and regulatory requirements
• Maintain safety programs and training standards
• Oversee insurance and risk management practices

Qualifications

Required

• 7+ years leadership in home services, construction, or field operations
• Proven P&L ownership
• Strong financial and operational acumen
• Experience leading managers and scaling teams
• Strong decision-making and communication skills

Preferred

• Experience in residential trades
• Experience in growth-oriented or investor-backed environments
• Experience with field service management software
• Competitive compensation commensurate with experience. Incentive compensation and long-term upside available.
• Equal Opportunity Employer.