Lead - Presales

ABOUT LEADSQUARED LeadSquared is one of the fastest-growing SaaS companies in the CRM space — trusted by 2,000+ customers and 2.5 lakh+ users globally. We help organizations automate sales and marketing to run high-velocity revenue operations at scale. With a strong presence across the US, Middle East, ASEAN, ANZ, and South Africa, LeadSquared is expanding its US vertical teams to drive growth in Healthcare and Education — two of our strongest market segments. ABOUT THE ROLE LeadSquared is expanding its US Healthcare vertical and is looking for a senior PreSales Consultant with deep expertise in the Healthcare sector to drive enterprise deal pursuits across Hospitals & Health Systems, Payers/Health Plans, Digital Health platforms, and Post-Acute/Home Health organizations. You will serve as the technical and solutions authority in the sales process — owning discovery, demo design, RFP responses, and proof-of-concept development — while acting as a trusted advisor to prospects and a strategic partner to the US Sales team. 🏥 This is not a generic SE role. We need someone who speaks Healthcare — who understands patient acquisition funnels, care coordination, and how health systems and payers buy technology. Solution Engineering Product Demonstrations RFP/RFI Response CRM HealthTech Patient Engagement POC Development KEY RESPONSIBILITIES Solution Design & Demonstrations • Lead tailored product demonstrations of LeadSquared's CRM and Patient Engagement/Lifecycle Management platform for Hospitals, Health Systems, Payers, and Digital Health prospects. • Design and deliver discovery-led demos that address specific institutional pain points — patient acquisition, referral management, care coordination, and patient retention. • Develop and present end-to-end solution blueprints aligned to each prospect's clinical, administrative, and technology workflows. • Build and deliver proof-of-concepts (POCs) for complex or competitive enterprise evaluations. • Showcase integration capabilities with EHR/EMR platforms (Epic, Cerner/Oracle Health, MEDITECH, athenahealth), care management systems, and other healthcare ecosystem technologies. RFP Leadership & Proposal Excellence • Own RFI/RFP responses for US Healthcare prospects, including functional requirements, solution architecture, and integration approach. • Create compelling solution documents, executive summaries, and business case narratives tailored to CIO, VP Patient Access, and Chief Medical/Marketing Officer-level audiences. • Develop effort estimation, implementation roadmap, and TCO analysis for enterprise Healthcare deployments. • Maintain and improve a library of standard RFP responses, demo scripts, and proposal templates for the US Healthcare team. Healthcare Domain Authority • Serve as LeadSquared's internal subject-matter expert on US Healthcare: patient acquisition, care coordination, referral management, and patient engagement workflows. • Maintain competitive intelligence across Healthcare CRM and engagement platforms (Salesforce Health Cloud, Microsoft Cloud for Healthcare, Healthgrades, symplr) and develop battle cards. • Stay current on HIPAA compliance, interoperability standards (HL7/FHIR), and healthcare data privacy requirements. • Represent LeadSquared at US Healthcare conferences, events, and industry forums to build brand presence and generate pipeline. Stakeholder Engagement & Cross-Functional Collaboration • Engage VP Patient Access, CIOs, CMOs, Marketing Directors, and Care Coordination leaders as a trusted advisor, not just a vendor. • Partner with the US Sales team, Marketing, and Customer Success to build winning deal strategies and seamless customer handoffs. • Provide structured feedback to Product and Engineering on US Healthcare market requirements and competitive gaps. • Mentor and support junior PreSales resources as the Healthcare vertical scales. WHAT WE'RE LOOKING FOR Experience & Education • 7–12 years of experience in PreSales, Solution Engineering, or Sales Consulting, with significant tenure supporting US Healthcare accounts. • Deep understanding of US Healthcare institutional buying processes — hospitals, health systems, payers, or digital health — including IT governance and technology procurement. • Prior hands-on experience with Healthcare CRM, EHR/EMR, or Patient Engagement platforms is strongly preferred. • Bachelor's degree required; advanced degree or prior experience working inside a US healthcare organization is a strong plus. • Excellent English communication skills — written, verbal, and presentation — with proven ability to engage C-suite and VP-level healthcare leaders. Technical & Domain Skills • Strong understanding of patient acquisition, care coordination, referral management, and patient engagement workflows. • Familiarity with US Healthcare technology ecosystem: EHR/EMR platforms (Epic, Cerner/Oracle Health, MEDITECH, athenahealth, eClinicalWorks), care management tools, and communication/patient engagement platforms. • Knowledge of HIPAA, HL7/FHIR interoperability standards, and compliance requirements for US Healthcare technology. • Proficiency in solution architecture, integration design, and API-based connectivity for enterprise Healthcare environments. • Experience with competitive platforms: Salesforce Health Cloud, Microsoft Cloud for Healthcare, symplr, Healthgrades, or similar. Good to Have • Experience presenting at HIMSS, ViVE, or similar US Healthcare conferences. • Familiarity with value-based care models, payer-provider integrations, and population health platforms. • Experience with data analytics and reporting for patient outcome tracking.