Technical Product Repair Specialist I

Position Overview: The Technical Product Repair Specialist I plays a vital role in repairing, troubleshooting, and maintaining Laerdal’s industry‑leading medical simulation products. This hands‑on technical position is responsible for diagnosing hardware and software issues, ensuring all products meet quality standards, and delivering timely and effective repair solutions for customers. The role also includes managing incoming and outgoing repair shipments, documenting work accurately, and collaborating with internal teams to support new product testing and continuous improvement. This position is ideal for individuals with strong technical aptitude, problem‑solving skills, and a commitment to providing high‑quality service. Responsibilities: Product Repair Technical Support Repair, calibrate, and maintain medical devices and simulation equipment. Diagnose and resolve hardware, software, and networking issues. Perform quality testing to ensure repaired products meet performance standards. Support warranty and non‑warranty service needs and assist with new product testing. Customer Communication Service Provide clear updates to customers on repair status, diagnostics, and shipping. Generate quotes for out‑of‑warranty repairs and manage timely follow‑up. Deliver service aligned with Laerdal Values and strong customer satisfaction. Repair Workflow Documentation Log and track repair cases in the ERP system, prioritizing and escalating as needed. Maintain accurate repair records, inventory documentation, and cycle counts. Organize, label, and store inventory in designated areas.