Customer Services - Team Manager - West

Responsible for designing and implementing training programs that enhance employee’s skill and knowledge in Kotak Securities. Assess training needs, develop curriculum and ensure that learning objectives align with the business goal. Oversee training delivery, evaluate effectiveness and make adjustment to optimize learning outcomes for the in-house team and various outsourced business partners. Developing and delivering programs through classroom instruction, online courses, and other learning methods for Inhouse and partners. Evaluating Training Effectiveness for entire customer service functions – Inhouse and partner location. Requirements & Skills Securities background NISM 7 / 8 certified