Legal - Senior Manager - L4 - Mumbai (Intellion Square - HO)

Role:– Ombudsman & Litigation Support Department: Legal Location : Head office Role Purpose To support the External Ombudsman function by managing end‑to‑end Ombudsman proceedings, including preparation of replies, coordination for hearings, monitoring and ensuring timely compliance of Ombudsman awards in line with regulatory timelines, while also handling legal notices and a proportionate share of litigation matters. Key Responsibilities Ombudsman Matters Drafting, vetting and filing detailed replies / written submissions to complaints escalated before the External Ombudsman. Coordinating and representing the Company in Ombudsman hearings (physical / virtual), including collation of facts, documents and regulatory positions. End‑to‑end monitoring of Ombudsman awards and ensuring timely and accurate compliance within prescribed regulatory timelines. Maintaining complete tracking and MIS for Ombudsman cases, awards, compliances and escalations. Coordinating with internal stakeholders including Claims, Operations, Grievance Redressal, Underwriting, Finance and Compliance teams for effective case handling and award execution. Identifying recurring issues / trends from Ombudsman awards and supporting legal inputs for corrective actions. Regulatory & Stakeholder Coordination Acting as a single point of contact for Ombudsman‑related communications. Ensuring adherence to applicable regulatory requirements, internal guidelines and governance frameworks. Legal Notices & Litigation Handling legal notices received by the Company and preparing appropriate responses in coordination with internal teams and external counsel. Managing a proportionate portfolio of litigation matters, including preparation of Written Statements, Evidence etc., coordination with advocates, briefing, monitoring case progress and updating internal trackers. Educational Qualification LLB Experience & Skill Set · 1-3 years of experience in legal roles, preferably in insurance, BFSI or regulated financial services. · Strong drafting skills for legal replies, regulatory submissions and notices. · Good understanding of regulatory timelines, compliance requirements and litigation processes. · Ability to coordinate across multiple stakeholders and manage time ‑ sensitive matters. · Strong analytical, organisational and communication skills. · Key Competencies Regulatory orientation and risk awareness · Attention to detail and compliance discipline · Stakeholder management · Ownership and accountability · Ability to work under timelines and pressure