Kotak Bank - VRM OCC - Service Manager - L1/L3 - Mumbai 4 - Thane

Designation: Service Manager Office Location: KLI - Mumbai 4 - Thane Mumbai (West) Educational qualification - Master of Business Administration - MBA Required work experience - 2 to 6 years in Life Insurance Roles and Responsibilities: Responsible for generating revenue & business targets, through the team of bank VRMs mapped. Build rapport and provide quick responses/solutions to bank stakeholders. Training & mentoring of the mapped bank VRMs / Verifiers Drive sales targets through different initiatives (participation in morning hurdles, closing leads over calls, announce on-floor contests & recognize performers etc.) Other initiatives include conversion of the logged in cases, handling escalations, call quality evaluation etc. The employee will be on payroll of Kotak Life but will seat in the premises of third party distributor.