Chief Manager - Digital Transformation - Mumbai (Intellion Square - HO)

JOB DESCRIPTION POSITION Product Manager - Digital Transformation DESIGNATION Chief Manager POSITION GRADE L5 JC CODE DEPARTMENT Digital Transformation SUB DEPARTMENT Digital Transformation - Sales & Distribution Enablement REPORTING POSITION Reports to AVP - Digital Transformation DOTTED LINE REPORTING TO N.A NO. OF POSITIONS REPORTING IN 1 MANAGEMENT LEVEL WORK LOCATION Kotak Infinity Park – HO (Malad) OBJECTIVE OF THE ROLE To undertake product management ownership of Digital Products & tools focussed towards sales enablement across all our key business channels. As a product owner one would be expected to define, design, document & implement requirements, manage sprints/pipeline plan, design UI/Journeys with focus on user experience, undertake stakeholders & vendor management, monitor execution, speed and faster time to market, drive adoption, production support & analytics. KEY RESPONSIBILITIES Weightage To evaluate and undertake the end to end work on product as a Product manager for 1 or more products. Design & implement user journey’s, product features, CR, product upgrades, other requirements according to user feedback, user stories, business case, etc. - To verify the fulfilment of all specified requirements and user journey in terms the above. This includes; o Requirement closures/finalization & documentation & sign-off o Design wireframes/UI journey o Technical understanding document review - To liaise with IT & business stakeholders to finalize efforts, cost, resourcing, timelines, support etc. - To manage sprints, project timelines, involve & manage stakeholder as and when required - To align testing team for defining test cases, end to end testing, review & sign-off as per documented expectation and level of quality as required by product/infrastructure/process - To build confidence in the quality level of testing and also required measures to increase speed of testing, maintain quality and time to market - Keep track of sign-off as well as go live timelines across on multiple requirements stakeholders across multiple products - To provide sufficient information and keep updating progress to stakeholders/mangers to allow them to make informed decisions, especially regarding the level of quality, user experience, data level readiness, open issues, progress, reports, etc. - To build and maintain a product roadmap and updating the same as per competition benchmarking, industry wide know how of new features, technology updates Launch & Adoption - To be able to define and drive adoption & usage strategy for launching your product and new features to users/customers. Track usage via various communication platforms, KPIs - Assessing the progress and effectiveness of the launch and adoption efforts - Conducting trainings, webinars for user groups, business stakeholders, sales support, training teams, etc., as and when required - Implement processes for continuous training if required with respective teams - Reviewing product at regular intervals, collecting feedback from user’s/stakeholder groups to incorporate as product enhancement CR’s Support - To be able to manage support & related activities and create a team as required - To set-up process & define KRA’s with stakeholders as required in order to streamline, update processes Analytics - This role also entails analytics at various stages such as feature roadmap finalization, post feature launch, usage metric tracking, setting KPI’s & continuously monitoring & generating insights across the product lifecycle. - Presenting various data points and performance metrics to senior leaders INTERACTIONS Internal Relations: Exhibits Strong communication skills and will have interactions with business stakeholders & tech stakeholders such as Sales & Distribution, IT, Operations, compliance, marketing, legal, customer service, underwriting, IT, business, & other functions as and how required by project needs External Relations: Interaction with third party vendors, Product vendors, design agency, IT implementation vendor and any other as per project needs. REQUIRED QUALIFICATION AND SKILLS Qualification: Post-graduate - MBA/PGDM Work experience in years: Preferable 3-4 years in BFSI with experience in product management. Even experience as a project manager and BA will be considered Certifications (If any): Product management/Digital Products related certifications if any will be an added advantage Minimum & Maximum Age: NA Other skill set: Knowledge about Life/General insurance products will be an added advantage. Experience in managing & driving digital tools for Sales will be a plus. Key competencies: Strong analytical & problem solving skills, understanding of tech platforms, APIs, digital applications/tools, Project management tools, able to do impact analysis, high level of understanding of end to end user journeys, data flow, systems flow, processes, user experience, competition benchmarking, up-to-date with technological enhancement within and across Industry