DABU & Service Leader - AGM - International DABU - International Business Unit - Nigeria

Job Description 1. Aftermarket Revenue Growth Drive spare parts sales and increase parts penetration across installed base. Expand Annual Maintenance Contracts (AMC) portfolio. Develop overhaul and major repair business. Achieve annual revenue and gross margin targets. 2. Service Operations Leadership Lead and strengthen service team across Nigeria. Improve response time, uptime performance, and service quality standards. Ensure structured preventive maintenance processes. Implement service KPIs and reporting systems. 3. Dealer & Channel Management Strengthen dealer service capability through training and technical support. Monitor dealer performance and enforce service standards. Ensure availability of critical spare parts in local warehouse. 4. Key Account & Customer Management Manage large accounts in telecom, banking, oil & gas, infrastructure, and industrial sectors. Handle major breakdowns, escalations, and warranty cases. Improve customer satisfaction and retention. 5. Warranty & Technical Control Monitor warranty claims and reduce warranty costs. Conduct root cause analysis for repeated failures. Coordinate with OEM technical teams for complex troubleshooting. 6. Inventory & Working Capital Management Optimize parts forecasting and stock levels. Improve inventory turnover. Maintain strict credit control and collection discipline. 7. Governance & Compliance Ensure adherence to commercial policies and compliance requirements. Maintain service documentation and audit readiness.