Program Coordinator - Bangalore

Role

Program Coordinator

Location

Bangalore

Package

₹3.5 LPA

Required Qualification & Skills

● Teacher with specialisation in

Computer Science

• ● Strong academic coordination and classroom-handling skills
• ● Willingness to
• travel
• to schools as required
• ● Ability to support academic implementation, teacher coordination, and program monitoring
• ● This role is essential to ensure smooth academic execution and on-ground support for our partner schools in the region.

Academic Implementation

• ● Usage & Outcomes: Monitor program implementation, identify and address usage issues, and track student progress toward learning goals with our partner schools.
• ● Support & Guidance: Provide ongoing support to School Implementation Officers (SIOs) on using the program effectively and achieving desired outcomes.

School Development

• ● Launch & Growth: Lead smooth program onboarding, training, and ongoing support for schools, maximizing program usage for impactful learning outcomes.
• ● Relationship Building: Cultivate strong connections with school leaders, administrators, and SIOs, understanding their needs and building trust through active communication.

Program Support

• ● Customer Success: Manage individual school accounts, proactively address concerns using CRM tools, and ensure overall satisfaction with the program.
• ● Data & Insights: Collect and analyze data from various sources (feedback, usage, etc.) to identify trends and opportunities for program improvement.
• ● School retention: Aim for a positive Net Promoter Score (NPS) and maintain a 95% retention rate by spearheading renewal processes.

Travel and benefits

• ● Conduct school visits within a 150-kilometer radius of the assigned area, providing targeted support to each institution.
• ● Expected travel duration: 18 days per month.
• ● Rs. 15,000 monthly travel reimbursement for work-related travel.