Senior Executive

Job Title: Senior Operations Executive

Department

Operations / Supply Chain

Work Timing

Shift-based, between 8:00 AM to 11:00 PM

Reporting To

Senior Program Manager – Operations

Role Summary

We are looking for an Operations Executive to manage post-enrollment activities including medicine fulfilment, vendor coordination, renewal follow-ups, welcome kit dispatch, payment tracking, and escalation handling. The role requires strong follow-up skills, ownership, coordination with internal teams, and timely closure of customer-related operational tasks.

Key Responsibilities

Fresh Order Fulfilment

• Coordinate with vendors for fresh medicine orders.
• Track medicine availability, dispatch status, and delivery timelines.
• Ensure customer promise timelines are monitored and followed.

Renewal & Retention Support

• Follow up for refill reminders and pending renewals.
• Coordinate payment follow-ups with customers/internal teams.
• Ensure renewals are closed on time.

Welcome Kit & Inventory Coordination

• Track welcome kit inventory.
• Coordinate dispatch of welcome kits after enrollment.
• Maintain kit dispatch records and stock updates.

Payment & Vendor Coordination

• Track customer payments and vendor payment requirements.
• Follow up for UTR/payment confirmation wherever needed.
• Support timely vendor payment closure.

Escalation Handling

• Track delayed deliveries and open customer escalations.
• Coordinate with vendors, delivery partners, and internal teams for resolution.
• Update stakeholders on delay reasons and closure timelines.

MIS & Tracking

• Maintain daily trackers and dashboards.
• Ensure data hygiene and timely updates.
• Share daily status of open, closed, delayed, and escalated cases.

Required Skills

• Good communication and follow-up skills.
• Basic Excel / Google Sheet knowledge.
• Ability to coordinate with vendors and internal teams.
• Strong ownership of open tasks.
• Comfortable working in shift-based operations.
• Ability to manage escalations calmly and professionally.

Preferred Experience

• 1–3 years of experience in operations, fulfilment, customer support, logistics, vendor coordination, or healthcare operations.
• Experience in medicine delivery, e-commerce, supply chain, or customer operations will be preferred.