Customer Service Officer

About Us

Headquartered and listed in Singapore in 2021, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 5 November 2025, CLI had S$120 billion of funds under management. CLI holds stakes in eight listed real estate investment trusts and a suite of private real asset vehicles that invest in demographics, disruption and digitalisation-theme strategies. Its diversified real asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage, data centres and private credit.

Job Description

Support customer requests and enquiries

• Provide timely and accurate information and clarification for customer queries
• Answer inbound customer service calls and make outbound calls
• Address customer issues or compliants and determine appropriate course of action for effective resolution
• Document details of customer communication
• Ensure quality service delivery

Support retail operations

• Coordinate with retailers to provide updates of latest mall promotions or activities

Report on issues and provide feedback

• Raise issues or complaints for follow-up
• Provide assistance to support collaboration with designated departments to resolve customer grievances
• Track and document number of customer issues raised

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.