Assistant Store Manager

• "I’ve had the joy of building Sézane alongside you - the first French fashion brand born
• online, rooted in quality, creativity, and intention.
• To tell the story of Sézane is to retrace more than 20 years of defining adventures and bold
• decisions: choosing to do things differently, choosing people, choosing to act, and above all,
• choosing to trust in one’s convictions - even when that means rethinking what we thought we
• knew.
• Sézane is more than a fashion brand. It’s a story of life - mine, yours, and all those who
• shape it every day." - Morgane Sezalory, Founder & CEO.
• To continue to co-construct the next chapter and beyond, we are looking for creative,
• organized and agile talents, who share our passion to perpetually improve all that can be.
• Care to imagine what comes next with us? We can't wait to hear from you!
• We are seeking the talents of a Assistant Store Manager to contribute to the next chapter of Sézane’s
• journey. The position is based in NoLita in New York, NY.

Requirements

As an Assistant Store Manager, your missions will be the following

• Ensure a unique customer experience within your boutique
• Animate the customer journey by relying on a team of ambassadors
• Optimize the quality of the service at each stage of the customer journey
• Convey information and promote personalization services to advisors and customers
• Embody brand values and ensure an omni-channel experience at all times
• Manage customer satisfaction using various tools, implementing dedicated action plans
• Develop customer loyalty and along with creating new relationships
• Explore the customer database (clienteling and management of dissatisfaction)
• Recruit, retain and follow up of all team members

Additional responsibilities include

Operational Marketing

• Guarantee the performance of the apartment through animations or events
• Deploy and supervise all programming while ensuring compliance with the image and guidelines transmitted by the head office marketing team

Managing and developing your team

• Lead and develop a team of sales advisors
• Manage your team by motivating them and creating a positive and harmonious work environment
• Foster cooperation within the team and between team leaders
• Integrate new employees
• Supervise and increase the skills of your team through floor coaching, feedback and annual performance interviews.
• Propose and set up, in conjunction with the training manager, continuing education and coaching courses for sales advisers.
• Demonstrate managerial courage to support its employees
• Disseminate and circulate information
• Have a 360 vision: ensure that you always optimize your team organization in a process of continuous improvement

Guarantee the brand image

• Ensure proper maintenance of the apartment
• Participate in the correct integration of the collections and ensure follow-up
• Ensure the maintenance of high level of visual merchandising throughout the day
• Ensure that business opportunities are maximized through effective store management
• Follow fashion trends, ensure competitive intelligence
• Coordinate or participate in the planning of in-store marketing events

Benefits

• Salary: $75,000 annually
• Plus a competitive benefits package
• Sézane recruits and values all talents, whatever your gender, age, nationality, culture,
• religious beliefs or sexual orientation.
• If this role and Sézane speaks to you, apply now !