Customer Service Specialist – Danish Market

• As a Customer Service Specialist for the Danish market, you are the primary point of
• contact for our Danish-speaking customers and play a key role in delivering an
• outstanding end-to-end service experience for premium outdoor living products.
• This role requires native or near-native Danish language skills and is ideal for
• candidates who enjoy taking ownership of complex and technical customer cases.
• At PERGOLUX, we combine Scandinavian design, quality, and trust with an international,
• high-performance culture built on responsibility, ambition, and teamwork.

WHAT YOU’LL DO

• Act as the main customer service contact for Danish-speaking customers via

phone, email, and chat

• Handle complex inquiries and escalations, including technical and

installation-related topics

• Manage cancellations, claims, returns, and refunds independently and accurately
• Collaborate closely with logistics partners, warehouses, transport providers, and

internal teams

• Contribute actively to customer satisfaction and NPS improvement

WHAT YOU’LL BRING

• Native or near-native Danish (mandatory) and strong professional English skills
• 2-4 years of experience in customer service or a customer-facing B2C role

(e-commerce preferred)

• Confidence in explaining technical products and solutions to customers
• A proactive, solution-oriented mindset and strong prioritization skills
• High IT affinity; experience with Zendesk, Shopify, Aircall, or similar tools is a plus
• Please note: Applications without Danish language proficiency cannot be

considered.

BENEFITS

• Competitive Salary – Your success is rewarded with strong compensation
• Real Ownership – Take meaningful responsibility in your role and directly influence key business outcomes.
• International Team – Collaborate with passionate colleagues across Europe, gaining exposure to diverse perspectives and ideas.
• Outdoor Lifestyle Discounts – Enjoy exclusive discounts on PERGOLUX products.
• Fast-Track Career Opportunities – As we scale quickly, you’ll have significant opportunities to grow into senior leadership roles.
• Team Culture – Be part of regular team events, retreats, and a culture that celebrates wins—big and small.
• Bike Leasing Program – Benefit from a sustainable and cost-effective bike leasing option to support commuting and an active lifestyle.

HOW TO APPLY

We’d love to hear from you!

Apply via PERGOLUX LinkedIn https://de.linkedin.com/company/pergolux or visit our PERGOLUX Career Page https://pergolux.de/pages/career?srsltid=AfmBOoqMCh9jNL9qC5tGgLuWpo5TAmYtSUWWGHgoJ4Z0SwntMuQEk_qE.