Sr. Manager, Business Operations

This full-time Senior Business Operation Manager takes full end-to-end ownership of country-level operations covering customer service, supply chain, logistics, import/export compliance, inventory control, general administration for JP office. The role oversees daily operational governance, cross-functional collaboration, vendor & contract administration, and team leadership. It ensures compliant, seamless and cost-efficient local operations, while launching and delivering continuous optimization projects to drive operational excellence and support regional commercial and business targets. Core Job Responsibilities

• Contract & Document Management : Review sales contracts and coordinate internal approval processes as required; complete vendor creation in ERP/SAP system and provide professional document support for the commercial team.
• End-to-End Customer Service & Order Management : Manage full-cycle order processing via ERP system, ensure all order operations comply with standard TAT, oversee priority orders, open order status, customer returns and credit requests. Conduct new customer setup & service issues to relevant internal teams for timely resolution.
• Supply Chain, Inventory & Fulfillment Operation : Validate PO/STOs, align supply and shipment schedules with global and internal teams, and make final delivery decisions for local sales orders. Take charge of inventory planning and scheduling, evaluate and adjust operational priorities to adapt to fluctuating sales demand, and develop feasible delivery schedules to fulfill customer commitments. Coordinate with production, logistics to guarantee on-time order delivery, timely billing in ERP system.
• Business & Marketing Support : Support field sales teams and coordinate logistics arrangement for regional marketing activities including tradeshows and conferences.
• Team Management : Partner closely with the country manager, lead the local operation team to support commercial business and meet customer demands. Responsible for team recruitment, coaching, training and retention, continuously upgrading the team’s overall operational capabilities and service standards.
• Process Governance & Project Delivery : Document and standardize customer service and operational processes. Participate in or lead cross-functional projects, covering regional digital transformation initiatives, continuous improvement programs and M&A related operational projects. Drive end-to-end process optimization to deliver sustainable business and customer value, and take on special assignments for professional development and operational excellence.

Qualifications & Requirements

• Education: College degree or above; Biopharmaceutical, International Trade or Business English majors are preferred.
• Soft skills: Outstanding cross-team communication & coordination capabilities, strong customer service mindset, accountable, diligent and collaborative team player.
• Tool proficiency: Advanced command of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); preference given to candidates with strong written English and hands-on experience with MS Project, Co-pilot, Visio or similar process tools.
• Professional experience: Minimum 10 years of working experience across customer service, logistics or supply chain fields.