Mystery Shopper

**Project Overview**

We are recruiting Mystery Shoppers to evaluate the full guest experience at hotel locations. The project includes an overnight stay and a comprehensive assessment of services including dining and hospitality interactions.

### Key Responsibilities

• Book a **standard room (room-only rate)** through the hotel’s official website.
• For **Netherlands locations**, bookings must be made **by phone**, and the call must be recorded.
• Complete a **Dinner, Bed & Breakfast** mystery-shopping stay.
• Evaluate key stages of the guest experience including:
• Check-in process
• Bar service
• Dinner in the restaurant
• Room service dessert
• Breakfast
• Public facilities and overall atmosphere
• Dine with **at least one additional person** during the stay.
• Discreetly observe staff behavior, service quality, and professionalism.
• Mention a **pretend allergy** during interactions to evaluate how staff handle guest requests.
• Avoid accepting complimentary upgrades.
• Take photos throughout the visit.

### Reporting Requirements

• Keep **all itemised receipts** for the room, bar, and restaurant purchases.
• Submit a **detailed report with photos** after the stay.
• Upload receipts to receive reimbursement.

### Requirements

• Excellent observation and reporting skills.
• Ability to act naturally and discreetly while evaluating services.
• Reliable internet access and ability to submit reports on time.