Briefings Associate

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

***We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.***

The Briefing Associate – Foundry is responsible for coordinating and executing Executive Briefings and Foundry experiences hosted at AHEAD’s Libertyville integration facility and Chicago office. This role ensures every visit delivers a world‑class experience—from pre‑briefing planning and agenda building through day‑of execution, tours, and post‑event follow‑up. You’ll partner closely with the Briefings Program Manager, Foundry operations, sales, marketing, and engineering leaders to bring the Foundry Experience to life: showcasing AHEAD’s integration, staging, and deployment capabilities and turning on‑site visits into compelling, outcomes‑focused sessions.

### Duties/Responsibilities

Briefing Coordination & Execution

• Coordinate all tactical components of Foundry briefings and tours (scheduling, invitations, room bookings, logistics, hospitality, room setup, catering, badging, transportation coordination as needed).
• Support the Briefings Program Manager in qualifying briefing requests, confirming objectives, and translating them into agendas and run‑of‑show documents tailored to the client and opportunity.
• Manage briefing agendas, presenter lineups, timing, and transitions to keep sessions on track and aligned to client goals.
• Serve as on-site host for Foundry briefings—greeting guests, providing orientation, supporting tours of the integration facility, and ensuring a polished, high-touch experience throughout.
• Coordinate AV, room technology, demos, and presentation materials, escalating issues to the appropriate technical teams when needed.

Foundry & Stakeholder Partnership

• Partner with Foundry Operations, Warehousing, and Engineering teams to align tours and briefings with active programs and real‑world work on the Foundry floor, highlighting our integration and lifecycle services.
• Work closely with sales, solutions engineering, and marketing to ensure Foundry briefings are connected to active pursuits and strategic accounts.
• Coordinate with Facilities and Security at both Libertyville and Chicago to manage visitor access, safety requirements, and facility readiness.

Logistics, Systems & Process

• Use the digital Briefing Management System (e.g., BriefingSource) and CRM tools (<Salesforce.com>) to manage requests, track attendance, maintain agendas, and support pipeline and ROI reporting.
• Own day-to-day briefing operations tasks such as room holds, calendar invites, visitor lists, meal orders, swag inventory, agendas, name badges, tent cards, signage, and in-room collateral.
• Coordinate travel and hotel recommendations for visiting clients as needed, ensuring an end‑to‑end, hospitality‑quality experience that reflects AHEAD’s brand.
• Support tracking of briefing metrics (volume, locations, briefing type, account segment, outcomes) and assist with recap and impact reporting.

Experience Design & Continuous Improvement

• Help maintain and evolve standard briefing templates, agenda frameworks, and Foundry tour flows for different industries and solution areas (e.g., Foundry IMS, networking, data center, platform engineering).
• Capture feedback from clients, AHEAD stakeholders, and presenters; recommend improvements to continuously enhance the Foundry briefing experience.
• Support internal communications to increase awareness of the Foundry Experience and briefing offerings with sales, partners, and internal teams.
• Assist with select field or national events at Libertyville or Chicago that feature Foundry tours or workshops, as bandwidth allows.
• Other job duties as assigned

### Education and Experience

Required

• Bachelor’s degree in Business, Communications, Marketing, Hospitality, or related field, or equivalent work experience.
• 2–4 years of experience in event coordination, customer hospitality, briefing centers, sales meetings, or similar client‑facing roles.
• Demonstrated experience managing logistics for in‑person meetings or events (room setup, catering, AV coordination, guest services).
• Strong organizational skills with the ability to manage multiple briefings and deadlines in a fast‑paced environment.