Senior Supply Chain Manager

The Senior Supply Chain Manager oversees end-to-end logistics, warehousing, and customer fulfillment activities for a temperature-sensitive snack food company. This role manages third-party warehouses (3PLs), e-commerce fulfillment centers, and temperature-controlled freight, ensuring product integrity and cost efficiency. The Senior Supply Chain Manager also leads a Customer Service Manager who handles day-to-day order management and customer communication, while this role focuses on strategic performance, network optimization, and budget accountability.

### Leadership & Team Management

• Directly manage the Customer Service Manager, ensuring alignment between customer service, logistics, and supply chain operations.
• Provide mentorship and oversight into customer order flow, distributor compliance, and daily reporting activities.
• Develop and manage team KPIs for on-time delivery, order accuracy, and customer satisfaction.
• Foster a culture of collaboration and accountability across logistics, customer service, production planning, and sales.

### Warehouse & 3PL Management

• Oversee all **third-party warehouse operations**, including inventory accuracy, order processing, and adherence to temperature control requirements.
• Conduct **on-site audits** and **quarterly business reviews** with warehouse and fulfillment partners.
• Ensure effective **cycle counting** and annual physical inventory processes, reconciling discrepancies and maintaining ERP accuracy.
• Track and report **monthly warehouse expenses** against budget; identify cost drivers and opportunities for savings.

### E-Commerce & Amazon Fulfillment

• Manage logistics operations for **e-commerce fulfillment** (including direct-to-consumer and Amazon programs: FBA, FBM, and SFP).
• Partner with the Customer Service Manager to monitor **Amazon Vendor Central/Seller Central** metrics such as OTIF, chargebacks, and inventory health.
• Ensure packaging, storage, and shipping standards maintain product temperature and integrity.
• Coordinate with marketing and operations for new product launches and seasonal demand surges.

### Freight & Transportation

• Oversee all **outbound temperature-controlled freight**, including shipments to distributors, e-commerce centers, and direct customers.
• Negotiate freight rates and contracts; maintain optimal balance between service quality and cost efficiency.
• Monitor **carrier performance, temperature compliance, and freight claims**, implementing corrective actions when needed.
• Analyze freight spend and identify network or mode optimization opportunities.

### Distributor & Retail Support

• Utilize **UNFI, KeHE, and other distributor reporting** to monitor fill rates, OTIF performance, and chargebacks.
• Partner with the Customer Service Manager to troubleshoot order delays, shortages, or compliance issues.
• Work cross-functionally with Sales and Planning to address root causes of service failures and improve retailer performance metrics.

### Continuous Improvement & Strategy

• Lead initiatives to enhance **supply chain efficiency, cost performance, and data visibility**.
• Partner with IT and external consultants to improve **ERP (NetSuite)** and reporting functionality.
• Support company goals around **sustainability, packaging efficiency, and transportation carbon reduction**.
• Maintain knowledge of **FSMA**, **temperature-controlled logistics**, and **food safety compliance** standards.

### Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field preferred; equivalent combination of relevant experience and education will be considered in lieu of a degree.
• 5+ years of progressive experience in **supply chain/logistics** within a **CPG, food, or beverage company**(temperature-sensitive preferred).
• Experience with US export to Canada or Mexico is a plus.
• Proven leadership experience managing both **logistics** and **customer service** functions.
• Expertise with **3PL operations**, **temperature-controlled freight**, and **distributor logistics** (UNFI, KeHE, etc.).
• Hands-on experience with **ERP systems (NetSuite preferred)** and warehouse management systems (WMS).
• Familiarity with **Amazon Vendor Central / Seller Central** programs.
• Strong analytical and financial acumen with experience managing departmental budgets.
• Excellent communication, negotiation, and leadership skills.

### Why You’ll Love Working Here

• Competitive salary
• Annual performance bonus
• Equity opportunity
• Excellent medical, dental, and vision benefits
• 401(k)
• 3 weeks paid vacation + 14 paid holidays
• Paid parental leave
• Paid time off to volunteer
• Wellness & technology stipends
• Fun, entrepreneurial culture with room to make a real impact