Forward Deployed Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

***We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.***

The Forward Deployed Engineer (FDE) is a hands-on role embedded within AHEAD's internal AI transformation function. You will design, build, and run production AI applications on enterprise GPT platforms, including custom agents, workflows, connectors, and integrations. You will operate as the technical build resource within a cross-functional delivery team, partnering closely with business stakeholders, a transformation consultant, and an adoption lead to support one of AHEAD’s key domains, such as Services, Go-to-Market, or Corporate & Technology. This person owns the full solution lifecycle from discovery and design through build, rollout, optimization, and ongoing support.

This role is well suited for someone who enjoys working directly with business teams, translating ambiguous needs into practical AI-enabled solutions, and building production AI patterns such as orchestration, model integration, evaluation, observability, and secure enterprise deployment. Success in the role requires comfort working inside a shared team model where solution design, user adoption, and business outcomes are delivered in close coordination rather than in isolation.

### Duties/Responsibilities

**Build on the Enterprise GPT Platforms**

• Design and ship agents and multi-step workflows using Glean, Claude, and other GPT platforms and applying platform tools such as Agent Builder, actions, MCP tools, and adjacent automations (e.g., n8n, Zapier, Make)
• Apply AI solution patterns such as retrieval-augmented generation (RAG), workflow orchestration, agent-assisted processes, model integration, API-based automation, and human-in-the-loop review

**Integrate & Orchestrate**

• Create connections to ingest data from enterprise systems like Salesforce, ServiceNow, SharePoint/Teams, email, and internal APIs
• Extend platform capabilities through MCP-based integrations and context-aware workflows that improve the usefulness and reach of AI solutions
• Implement custom services and integrations, including REST APIs and webhooks, when platform-native patterns or existing automations are not sufficient
• Ensure solutions are secure, reliable, observable, and compliant with enterprise standards
• Create reusable templates, components, and solution patterns that can be applied across teams and use cases

**Identify & Solve Business Friction Points**

• Proactively surface pain points across business workflows and reimagine them leveraging the best available technology to create impact
• Rapidly prototype, validate with real users, and harden MVPs into scalable, production solutions
• Partner with stakeholders to prioritize high-impact use cases based on business value, feasibility, risk, and repeatability, with a focus on scalable solutions rather than one-offs
• Measure and communicate the value of solutions delivered, including time saved, errors reduced, adoption, reliability, and operational performance

**Own LLM Quality, Telemetry & Cost**

• Apply production LLM practices: prompt and agent design, guardrails, and evaluation
• Use test sets, quality metrics, and offline or online evaluation methods to improve solution performance over time
• Instrument usage, reliability, and token/credit consumption at the agent and team level
• Use data to improve quality and reduce unnecessary spend (context scoping, summarization, caching, model choice)

### Required Experience

• Bachelor’s degree in Computer Science, Engineering, Information Systems, Data and Analytics
• Experience in technical roles such as Forward Deployed Engineer, Solutions Engineer, Integration Engineer, Automation Engineer, or similar roles with direct stakeholder engagement
• Experience designing or supporting AI-enabled solutions in production environments, prompting and system design, agent development, and workflow configuration
• Familiarity with evaluation approaches such as test sets, quality metrics, and iterative improvement loops