Senior Fleet Operations Engineer - West Coast

Simbe Robotics is a leading retail robotics company providing in-store intelligence solutions that help retailers optimize operations, improve shelf execution, and deliver valuable data insights. Our autonomous robots and multi-modal data collection systems are transforming how retailers manage inventory and make data-driven decisions.

**Summary:**

Simbe's robots operate in live retail environments around the clock - and the Senior Fleet Operations Engineer is the technical force keeping them that way. This role sits at the intersection of hands-on electromechanical work and remote systems monitoring, requiring sharp diagnostic instincts, strong customer communication, and the technical range to move between field repairs and command-line troubleshooting.

This is a high-ownership role on a small, fast-moving team. The work is varied, the stakes are real, and no two days look the same.

### Responsibilities

• Travel to customer stores to perform hardware maintenance, repairs, upgrades, and retrofits on deployed robots
• Remotely monitor robot fleets, respond to escalated alerts, and troubleshoot issues via remote login
• Support third-party field technicians by phone and remote access during on-site work
• Coordinate directly with customer store teams to resolve operational issues
• Identify recurring failure patterns and contribute to long-term fixes and process improvements

### Schedule and Travel

• Local travel within a 90-minute radius — up to 50% of working time
• Domestic travel for occasional deployments or team needs — up to 15%
• Remote on-call support required on approximately one-third of weekends

### Qualifications Required

• 5+ years of hands-on experience assembling or repairing complex electromechanical systems
• Proven troubleshooting skills across video, networking, and computer systems
• Proficiency with Linux CLI and shell scripting
• Comfort with web-based live control and monitoring tools
• Clear, professional communication — written and verbal — for both customer and internal audiences
• Based in or near the greater Portland OR, Seattle WA, or Las Vegas NV areas
• Prior experience in field service, robotics, or deployment-heavy technical roles