Technical Account Manager

### Some key responsibilities of this role -

• **Own the onboarding process** – Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals.
• **Engage with senior stakeholders** – Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices.
• **Drive technical adoption** – Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer.
• **Collaborate cross-functionally** – Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements.
• **Monitor customer pulse** – Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience.
• **Advocate for customer needs** – Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences.
• **Ensure continuous improvement** – Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability. Experience in **onboarding** and **implementation** is a must.

### Some key requirements of this role -

• 3-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment.
• **Technical problem-solving skills**, with the ability to troubleshoot integrations and recommend tailored solutions.
• **Excellent communication skills** – Ability to **simplify complex security concepts** for both technical teams and C-suite executives.
• **Proficiency in cloud platforms** (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus.

**Proficiency in AI tools and platforms** – Comfort using AI-native workflows, LLM-based productivity tools, and automation capabilities to streamline onboarding, surface insights, and enhance customer engagement at scale.

**Relevant certifications-** (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred.