Senior VDI Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

***We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.***

We are seeking a highly skilled **L3 Engineer** with strong expertise in **Citrix Virtual Apps & Desktops (CVAD)** and **Azure Virtual Desktop (AVD)**, along with hands-on experience in **Azure, Active Directory, and monitoring tools like ControlUp**. The role involves handling complex escalations, optimizing VDI environments, and ensuring a seamless end-user experience.

### Key Responsibilities

• Provide **L3 support** for Citrix and AVD environments, handling critical incidents and escalations
• Manage and support **Citrix Virtual Apps and Desktops (CVAD)** infrastructure
• Administer, configure, and troubleshoot **Azure Virtual Desktop (AVD)**
• Perform **root cause analysis (RCA)** and implement preventive actions
• Monitor and optimize **VDI performance, login times, and user experience**
• Use tools like **ControlUp** for **real-time monitoring, login analysis, and performance tuning**
• Manage **Golden/Master Images** and provisioning (**MCS**)
• Configure and support **FSLogix profile containers**
• Handle **application publishing, Citrix policies, and access management**
• Manage and troubleshoot **Azure resources (VMs, Storage, Networking, Scaling)**
• Work on **Active Directory (AD), Group Policy (GPO), DNS, and user profile management**
• Perform **patching, upgrades, and migrations** (Citrix & AVD)
• Collaborate with L1/L2 teams and provide technical guidance
• Ensure **security, compliance, and best practices** are followed
• Maintain **technical documentation, SOPs, and KB articles**

### Required Skills & Experience

• Strong experience with **Citrix Virtual Apps and Desktops (CVAD)**
• Hands-on experience with **Azure Virtual Desktop (AVD)**
• Good knowledge of **Microsoft Azure (IaaS, Networking, Storage, Scaling)**
• Strong experience in **Active Directory (AD), GPO, DNS**
• Expertise in **FSLogix profile management**
• Experience with **MCS provisioning**
• Hands-on experience with **ControlUp** for monitoring and troubleshooting
• Strong understanding of **login performance troubleshooting and optimization**
• Experience with **VDI performance tuning and issue resolution**
• Knowledge of **PowerShell scripting** for automation
• Experience with **Citrix Director, Azure Monitor, Log Analytics**

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• **Good to Have**

• Experience with **Citrix Cloud**
• Knowledge of **Citrix ADC / NetScaler**
• Familiarity with **Microsoft Intune / Endpoint Manager**
• Azure certifications (**AZ-104, AZ-140**)
• Citrix certifications (**CCA-V, CCP-V**)

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• **Soft Skills**

• Strong analytical and troubleshooting skills
• Good communication and stakeholder management
• Ability to work in a **24x7 support environment (if required)**
• Mentoring and knowledge-sharing capabilities

### Roles & Responsibilities Level (L3)

• Handle **major incidents, escalations, and critical outages**
• Act as **Subject Matter Expert (SME)** for Citrix and AVD
• Drive **automation, optimization, and continuous improvement initiatives**
• **Support solution design and architecture discussions**

• **Work Model:** Work from Office (5 days a week)
• **Shifts:**

• 04:30 PM – 01:30 AM IST
• 06:30 PM – 03:30 AM IST