Automotive Sales & Customer Specialist

### Responsibilities

• Maintain a thorough understanding of all Splend’s vehicle **subscription packages** and related products.
• Engage directly with customers to understand their needs and recommend the most suitable subscription solution.
• Guide customers through the full sales process from enquiry to final sign-up.
• Consistently meet and exceed individual and team sales KPIs, including conversion rates, customer satisfaction, and retention goals.
• Ensure vehicle displays, marketing collateral, and digital tools are up to date and engaging.
• Gather customer feedback and share insights with the Team Leader to refine sales strategies and product offerings.
• Actively contribute to a positive team culture focused on growth, accountability, and continuous improvement.

### What you’ll bring

• Minimum 2 years’ experience in a target-driven sales role, ideally within a **subscription-based, finance or high growth sales environment.**
• **Proven track record of meeting and exceeding KPIs** in sales performance, customer conversion, or account growth.
• Strong understanding of consultative/ solution selling, customer service excellence, and the importance of relationship-building.
• Excellent communication and interpersonal skills with the ability to engage and influence customers effectively.
• High attention to detail and strong time management, with the ability to handle multiple customers and priorities.
• Experience or passion for the automotive or mobility industry (desirable).
• A full, unrestricted **UK Driver’s Licence** (must have).
• Comfortable commuting to our **Cricklewood, North London Hub** daily.
• Ability to **work weekends** as required.

### What we offer

• Performance based bonus
• Flexible leave options, providing more time for rest & recovery
• Health and Wellbeing benefits
• Employee Assisted Program
• Dedicated Learning & Development Platform to support Career growth
• Health insurance and a monthly wellness allowance