Technical Consultant - ServiceNow CMDB

We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.

This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.

### Roles and Responsibilities

• Lead the design, implementation, and ongoing optimization of **CMDB architecture**, ensuring data accuracy, governance, and scalability.
• Own and manage **ServiceNow Discovery**, including configuration, troubleshooting, and continuous improvement.
• Design and implement **integrations using REST, SOAP, MID Server, and Integration Hub**, ensuring seamless data flow across systems.
• Define and maintain **CMDB data models, CIs, relationships, and reconciliation rules** aligned with best practices.
• Collaborate with stakeholders to gather requirements and translate them into **technical solutions focused on CMDB and integrations**.
• Perform **CMDB health checks, audits, and data normalization** to ensure high data quality and compliance.
• Develop and maintain **custom scripts (Business Rules, Script Includes, APIs)** to support CMDB and integration use cases.
• Troubleshoot and resolve issues related to **Discovery, integrations, and CMDB data inconsistencies**.
• Participate in client discussions, providing **technical expertise specifically around CMDB strategy and integration architecture**.
• Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.
• Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

### Qualifications

• 4+ years of hands-on experience in **ServiceNow development and implementation**.
• Strong expertise in:
• **CMDB (mandatory)**
• **Discovery (mandatory)**
• **Integrations (REST, SOAP, MID Server, APIs) (mandatory)**
• Good understanding of **CMDB data modeling, CI relationships, and governance frameworks**.
• Experience with **Integration Hub, external system integrations, and API-based architecture**.
• Working knowledge of ITSM and other modules (secondary focus).
• Strong scripting skills (JavaScript, Glide APIs).
• Excellent communication skills with the ability to interact with both technical and business stakeholders.
• ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).