SRE Leader

About Kontakt.io http://Kontakt.io

Kontakt.io http://Kontakt.io is building the platform that care operations run on.

We reduce waste, cut costs, and improve throughput in hospitals by automating and orchestrating clinical workflows. Using AI, real-time location data (RTLS), and deep EHR integration, our platform enables care teams to operate with real-time intelligence and financial discipline.

Trusted by leading U.S. health systems including HCA, Sutter Health, AdventHealth, Trinity Health, and the U.S. Department of Veterans Affairs — and backed by Goldman Sachs — we are scaling rapidly toward the next phase of durable, disciplined hypergrowth.

We’re looking for an SRE Leader to own the reliability, performance, and automation of our cloud-based, real-time platform. This role will focus on keeping our platform running smoothly 24/7, minimizing downtime, improving observability, incident response, and self-healing automation. You will lead and scale the SRE team to ensure our infrastructure stays ahead of demand, operates efficiently, and meets the needs of our growing healthcare customers.

RESPONSIBILITIES

• Ensure 99.99% uptime across our cloud platform, meeting strict SLAs for healthcare customers.
• Design and implement self-healing, fault-tolerant systems to prevent failures before they happen.
• Define SLIs, SLOs, and SLAs, ensuring proactive performance monitoring and incident resolution.
• Architect and manage scalable cloud infrastructure (AWS) for massive real-time data processing.
• Optimize containerized environments (Kubernetes, Docker) to support multi-region deployments.
• Lead the adoption of infrastructure as code (Terraform) to fully automate infrastructure management.
• Build and refine a world-class monitoring, alerting, and logging system using Prometheus, Grafana, OpenTelemetry, and Datadog.
• Lead incident response and on-call operations, reducing mean time to detection (MTTD) and mean time to resolution (MTTR).
• Conduct blameless postmortems and continuously improve system resilience.
• Reduce manual intervention through automated deployment, scaling, and failover mechanisms.
• Partner with Security & Compliance teams to ensure infrastructure meets HIPAA and SOC 2 standards.
• Lead disaster recovery and business continuity planning to ensure critical healthcare services are always available.
• Drive technical strategy and roadmap for scalability, monitoring, and reliability engineering.
• Collaborate with Product, Engineering, and Infrastructure teams to align SRE initiatives with business priorities.

WHAT YOU BRING

• 10+ years of experience in Site Reliability Engineering or Cloud Infrastructure.
• Proven success scaling high-traffic, mission-critical platforms in SaaS, IoT, or healthcare.
• Deep expertise in cloud platforms (AWS), Kubernetes, and distributed systems.
• Strong background in monitoring, logging, and observability with Prometheus, OpenTelemetry, or similar tools.
• Hands-on experience with incident management, postmortems, and building resilient systems.
• Deep knowledge of CI/CD automation, GitOps, and infrastructure as code (Terraform, etc.).
• A mature leadership approach, with the ability to drive technical strategy while growing and mentoring a high-performance SRE team.
• Strong understanding of network security, access management, and compliance frameworks (HIPAA, SOC 2).

Bonus Points If You Have

• Experience with healthcare IT, including EHR data, FHIR, and HL7 interoperability.
• Expertise in real-time distributed systems, event-driven architectures, or large-scale data pipelines.
• Prior experience leading on-call rotations and major incident management processes.

WHY YOU'LL LOVE IT HERE

• Own Mission-Critical Reliability – Ensure hospitals and care facilities always stay online with a 99.99% uptime healthcare platform.
• Scale AI-Powered Infrastructure – Work on real-time automation and self-healing cloud systems that orchestrate care delivery.
• Drive Big Impact in Healthcare – Help reduce waste, optimize resources, and improve patient care with technology that delivers 10X ROI.
• Automation-First Culture – Minimize manual ops with cutting-edge automation, observability, and incident response strategies.
• Join a High-Performing Team – Work with top engineers, AI experts, and healthcare innovators solving real-world challenges.