Marketplace Seller Experience Training & Quality Professionals

**About the Team**

At Trendyol Core Commerce, we build innovative, data-driven strategies that power sustainable growth and global expansion.

From seller experience to new market launches, we turn insights into action—fast. Our cross-functional teams shape the future of commerce with bold ideas, real-time impact, and a deep sense of ownership. In a fast-paced, collaborative environment, we grow together — as individuals and as a team.

**About The Role**

In this role, you will act as the bridge between operational insights and support excellence, creating impactful learning experiences, building robust quality frameworks, and cultivating high standards across support teams. You will play a key role in how we elevate operations and empower seller-facing teams by leveraging data-driven quality insights, modern learning tools, and continuous upskilling programs.

### Your Main Responsibilities

• Develop and operate robust quality check frameworks, scorecards, and calibration routines to ensure consistent and accurate evaluation of operations
• Drive continuous quality improvements by translating quality control insights into targeted coaching, process fixes, and trainings
• Conduct training gap analyses and define prioritized training needs for Trendyol support operations
• Collaborate with cross-functional teams to learn new processes and identify critical training needs
• Design and develop training content across formats using learning best practices
• Manage end-to-end seller training development projects: scope, timelines, stakeholder alignment, delivery and post-launch evaluation
• Maintain and evolve certification paths, onboarding curricula, and ongoing upskill programs for agents and seller-facing teams
• Keep learning materials current by incorporating industry best practices and new tooling (AI/RPA/assistants) into training

### Qualities We're Looking for

• University degree, preferably in Engineering, Economics, or Management
• Minimum 2 years’ experience in digital experience, project management, or process development; product management experience is a plus
• Comfortable working in agile, iterative environments
• Passionate with excellent communication, presentation and interpersonal skills
• Experience of delivering training in English
• Excellent written and verbal communication skills in Turkish and English
• Customer-driven and analytical mindset with a desire and ability to identify sellers' training needs
• Ability to multitask, prioritize tasks and coordinate different parties of the projects and deliver fast, business-focused output of excellent quality
• Open minded, innovative conceptual thinking ability, self-managed, able to process abstract concepts and convert to training
• Analytical thinker, result-oriented, high achiever, strategic thinker, good team player, high sense of responsibility, proactive and a practical thinker