Zonal Head - Deputy General Manager - Railway Transit

"Business Growth & Revenue

• Drive retail business expansion across assigned cities/territories within the zone.
• Achieve monthly, quarterly, and annual revenue and merchant acquisition targets.
• Increase adoption of Paytm products including QR, Soundbox, POS, loans, insurance, and other merchant solutions.
• Monitor market penetration and competitor activities.

Team Leadership

• Lead and manage Area Managers, Sales Managers, and field sales teams.
• Set KPIs, monitor productivity, and ensure target achievement.
• Conduct regular performance reviews, coaching, and capability building.
• Build a high-performance sales culture.

Merchant Acquisition & Relationship Management

• Develop strong relationships with key merchants and retail partners.
• Ensure high merchant retention and engagement.
• Resolve escalations related to service, operations, or product issues.

Operational Excellence

• Ensure compliance with company policies and audit requirements.
• Improve operational efficiency and field execution.
• Track business metrics through dashboards and MIS reporting.

Strategic Planning

• Identify growth opportunities across markets and categories.
• Execute zonal business plans aligned with company strategy.
• Collaborate with cross-functional teams including product, marketing, and operations.

Key Skills & Competencies

• Strong sales and business development expertise
• Team management and leadership
• Channel and distribution management
• Analytical and problem-solving skills
• Stakeholder management
• Excellent communication and negotiation abilities
• Data-driven decision-making

Preferred Qualifications

• Post-Graduate in Business, Marketing, or related field
• 8–15 years of experience in sales/business development
• Experience in fintech, payments, telecom, FMCG, banking, or retail business preferred
• Proven experience handling large field sales teams and multiple territories"