Telesales Manager

About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

We are looking for a Telesales Manager to lead the evolution of our sales channel into a scalable, AI-driven model. In this role, I will define the channel strategy, optimize the customer journey, and drive growth through tools such as voice bots, automation, and API integrations. I will own both the telesales channel and the AI solutions that power it, leading their implementation and continuous improvement in close collaboration with Product, Marketing, Brand, and Operations teams across a global scope (Mexico and Brazil). This is an individual contributor role with high exposure to multiple stakeholders, ideal for someone with a strong analytics background (SQL is a must, along with dashboarding and performance monitoring), experience in commercial and martech environments, and a clear focus on results, conversion, and customer experience. Advanced English is required.

Key responsibilities

• Own the telesales AI agent development process: identify new use cases, build and deploy agents, and continuously iterate to improve conversion and retention rates.
• Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.
• Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.
• Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.
• Partner with the Analytics team to establish measurement frameworks, track channel KPIs, and report on performance with accuracy and rigor.

Qualifications

• Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.
• Strong understanding of AI tools and the technical aspects involved in their deployment and integration.
• Experience managing external vendors and technology partners.
• Proven track record of building AI-driven solutions that deliver measurable business results.
• Excellent project management skills with the ability to communicate effectively across functions and levels of seniority.
• Fluency in English (written and spoken).
• Advanced level of SQL
• Experience designing and interpreting A/B tests.

Nice to Have

• Hands-on experience working within or alongside sales channels.

Benefits

• Local benefits depending on the country of hire
• Company-funded health insurance for employee and immediate family
• Company-funded employee life and disability insurance
• Paid vacation days, unlimited sick leave
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone finance, headphone benefit, home office equipment allowance and wellness perks
• Catered lunches