User Researcher

• **This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a User Researcher based in the United States.**
• This role offers the opportunity to shape meaningful digital experiences by uncovering user needs and transforming research into actionable product insights.
• You will conduct qualitative research across complex digital products and services, helping teams make informed design and strategy decisions.
• The position focuses on discovery, usability evaluation, stakeholder collaboration, and translating user feedback into practical recommendations.
• You will work closely with designers, product managers, strategists, and technical teams in a collaborative, human-centered environment.
• This opportunity is ideal for an experienced researcher who enjoys solving complex problems and bringing clarity to ambiguous challenges.
• You will contribute to impactful projects while ensuring solutions are accessible, intuitive, and aligned with real user needs.

### Accountabilities

• Plan and conduct qualitative user research using methods such as one-on-one interviews, group research sessions, contextual inquiries, and usability testing.
• Partner with stakeholders and project teams to define research objectives, target user groups, key questions, assumptions, and areas of exploration.
• Develop research plans, discussion guides, documentation, and supporting materials tailored to project goals and constraints.
• Analyze research findings to identify patterns, themes, risks, opportunities, and actionable insights.
• Incorporate inputs from UX audits, accessibility reviews, workflow evaluations, content assessments, surveys, and operational data into research synthesis.
• Translate complex research findings into clear recommendations that inform product strategy, design decisions, and prioritization.
• Design and facilitate workshops, collaborative sessions, and stakeholder discussions to validate findings and explore opportunities.
• Prepare research deliverables including findings reports, insight summaries, presentation materials, opportunity frameworks, and recommended next steps.
• Present research outcomes to client teams and support leadership conversations through clear storytelling and evidence-based recommendations.
• Collaborate with UX designers, product managers, project managers, and technical teams to integrate research insights throughout product development.
• Provide feedback on research artifacts, synthesis approaches, and findings as part of a collaborative design process.

## **Requirements:**

• 5–8+ years of experience conducting UX research for digital products, platforms, or services.
• Strong qualitative research expertise with experience independently planning and executing research initiatives.
• Proven ability to transform complex information and ambiguity into clear insights and strategic recommendations.
• Excellent facilitation skills, particularly in remote, collaborative, and cross-functional environments.
• Strong written and verbal communication skills with experience creating client-facing research documentation and presentations.
• Experience working closely with UX designers, product managers, engineers, and technical stakeholders.
• Ability to operate effectively in complex environments with multiple stakeholders, competing priorities, and evolving requirements.
• Familiarity with research and collaboration tools such as Figma/FigJam, Miro, Zoom-based facilitation platforms, Google Workspace, and research documentation workflows.
• Experience supporting projects in public sector, education, nonprofit, healthcare, or other regulated environments is a plus.
• Knowledge of accessibility standards and inclusive research practices is preferred.
• Experience supporting research initiatives across multiple project phases or long-term engagements is advantageous.
• Must be authorized to work in the United States.

## **Benefits:**

• Flexible contract engagement with project duration and workload varying based on business needs.
• Remote work opportunity for candidates based in the United States.
• Part-time to full-time availability depending on project requirements.
• Competitive hourly compensation based on experience, expertise, and project scope.
• Opportunity to contribute to meaningful digital transformation projects across complex industries.
• Collaboration with experienced professionals across research, design, product, and technology disciplines.
• Ability to join a trusted talent network and be considered for future project opportunities.
• Flexible environment focused on human-centered design, innovation, and impactful outcomes.