DBA de Operações Cloud Pleno

• **This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a DBA de Operações Cloud Pleno based in Brazil.**
• This role is designed for a database professional who will support the operation and reliability of cloud-based customer environments.
• You will work within a specialized operations team responsible for managing critical database platforms and ensuring high-quality service delivery.
• The position combines technical troubleshooting, cloud database administration, incident management, and continuous improvement initiatives.
• You will help maintain secure, stable, and high-performing environments across multiple technologies and cloud platforms.
• The role requires strong analytical skills, customer focus, and the ability to collaborate with technical teams to solve complex challenges.
• You will contribute to automation, operational excellence, and the evolution of database management practices in a dynamic technology environment.

### Accountabilities

As a Cloud Operations Database Administrator, you will be responsible for supporting database environments, resolving incidents, maintaining service quality, and ensuring efficient communication throughout the support lifecycle.

• Handle customer incidents and monitoring alerts by performing initial analysis, troubleshooting issues, and driving resolution within your technical expertise.
• Support database environments across cloud platforms and technologies including SQL, PaaS solutions, MongoDB, Oracle, PostgreSQL, and related services.
• Perform technical validations, health checks, performance analysis, and troubleshooting activities according to established procedures.
• Analyze database issues involving storage structures, tablespaces, fragmentation, throughput, SQL performance, indexing, and query optimization.
• Execute backup, restore, disaster recovery, user management, permissions, and database maintenance activities.
• Communicate effectively with customers by providing updates, documenting actions, and ensuring proper closure of service requests.
• Maintain accurate records of incidents, troubleshooting steps, resolutions, and technical evidence within ITSM platforms.
• Follow knowledge bases, operational procedures, and technical documentation while identifying opportunities for improvement.
• Support junior database professionals by sharing knowledge and providing technical guidance when needed.
• Identify opportunities for automation, AI adoption, process optimization, and operational improvements.
• Ensure smooth escalation processes by providing complete context, analysis, and evidence before transferring complex issues.
• Collaborate with internal teams to maintain service reliability, customer satisfaction, and operational excellence.

## Requirements

The ideal candidate should have solid experience in database administration, cloud operations, and technical support environments, combined with strong problem-solving and communication skills.

• Experience in database administration and management within enterprise environments.
• Strong knowledge of multiple database technologies including MySQL, SQL Server, Oracle, and PostgreSQL.
• Experience troubleshooting database incidents, analyzing performance issues, optimizing SQL queries, and managing database structures.
• Knowledge of backup, restore, disaster recovery processes, indexing strategies, permissions, and user administration.
• Experience with database performance tuning and operational monitoring.
• Familiarity with cloud platforms such as AWS, Azure, or OCI is desirable.
• Knowledge of Linux and Windows operating systems is desirable.
• Experience creating technical reports and operational documentation.
• Understanding of cloud database services and modern infrastructure environments.
• Relevant certifications in cloud or database technologies are a plus, such as AWS, Azure, OCI, Oracle, MySQL, or SQL certifications.
• Strong verbal and written communication skills with the ability to interact with customers and technical teams.
• Proactive mindset with strong ownership, adaptability, and ability to manage multiple priorities.
• Ability to work under pressure, organize activities efficiently, and collaborate across teams.

## Benefits

• Health insurance coverage with dependent inclusion.
• Meal and food allowance through flexible benefits.
• Telemedicine platform access.
• Dental insurance plan.
• Gym membership partnerships.
• Pharmacy benefits.
• Life insurance coverage.
• Private pension program.
• Childcare assistance.
• Inclusion support allowance.
• Home office allowance.
• Professional certification programs.
• Language learning programs.
• Educational partnerships and development opportunities.
• Birthday day off.
• Extended parental leave benefits.
• Opportunities to work in a technology-focused environment with continuous learning and career growth.